GoTo Resolve – Requirements

System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience. Desktop Requirements Hardware 1.33 GHz Dual-core CPU 130MB free memory 260MB free space Network A working internet connection with stable 1 Mbps download upload bandwidth….

Changes to SWGfL Internet Filtering

Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015. In order for the RM SafetyNet Filtering service to perform filtering on all Google searches (such as images), there is a need to…

CryptoLocker/Wannacry Malware

What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them. Once your files have been encrypted by CryptoLocker/Wannacry they are not recoverable by any means other than paying the money demanded. Even if…

How do I tell if I have Java installed and what version I have?

How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…

How to get a Google Chromebook’s MAC Address

Some managed networks require that your wireless device’s MAC Address ( a unique identifying code) be added to a list of devices that have permission to join the network. To obtain the MAC address of your Google Chromebook…  1:  Start the Chromebook up.  2:  Click on the Network Icon in the corner of the screen….

How to configure your iPad to use a Proxy Server

Some networks require you to use a proxy server to access the Internet. A proxy server is another computer or device that acts as an intermediary between you and the Internet by relaying your requests to a server and the servers responses back to you. Unfortunately, this type of setup requires you to specify certain…