To use either of the wintech or safetech recovery tools you will need to obtain a code of the day…
Following feedback from schools and a succesfull pilot we are please to make available an online recovery portal for the encryption service customer with a .adm account.
During the installation routing you may receive an error stating: “Cannot check for version of this installer. Required whitespace was missing”…
Nov 172010
Taken from Appendix A of the deployment documentation…
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen…
Who in a school can ask for a user recovery, i.e password reset… Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where this is not possible and for example a school technician calls on their behalf the user should not divulge their security responses to [...]
Jul 082010
If your users use a domain user at school and a local user at home when logging onto their laptop they face the following issues…
Jul 052010
You maybe worried about what happens to your encrypted device during the school holidays. Especially over Summer when it may not be used for over six weeks.
Jul 052010
This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…
Scenario – A device will not boot and displays an “Isolation period had expired” error messate…
A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software. These happen automatically and depending on their outcome can either be classified as a pass, fail or warning. If a condition fails the installation will not proceed and (for example) you may need to install [...]
Jun 282010
How are updates to the devices configuration applied, e.g assigning a new user to a machine…
If you receive an error when attempting to login saying: “The isolation period has expired…
Is the ScoMIS Encryption Service compatible with netbook devices…
The following operating systems are supported on the ScoMIS Encryption Service…
Can I take an image of an encrypted device, i.e with Ghost?
Encryption: Is there a better way of logging onto an encrypted device as a local administrator than…
May 202010
Is there a better way of logging onto an encrypted device as a local administrator than…
May 202010
Is there a a way of seeing a list of users assigned to a particular laptop?
On going into the User Maintenance Wizard and choosing Refresh from Central Database, some of our users aren’t listed…
May 202010
The Secondary School Deployment Guidelines suggests that if a member of the ICT team has a laptop, then they need to have a normal user account as…
If a machine was to crash/unexpectedly restart during the encryption you may find the application is installed but the drivers aren’t activated…
May 202010
When UAC is enabled on Windows 7 or Vista you need to elevate the command prompt to succesfully run the CHKDSK command…
Can I relax the password policy used by the ScoMIS Encryption Service for my school so that my users have simpler password to remember?
When imaging an encyrpted device with WDS you might find that it appears to be succesful up until the machine restarts…
Depending on how your network has been configured the Encryption Service software may fail to install in a Viglen Classlink network…
It is possible that during the encryption process or afterwards at a later date the hard disc malfunctions. In this case normal recovery methods will not work with an encrypted disc.
Before installing the ScoMIS Encryption Service software onto a Toshiba Satellite Pro Notebook please make sure of the following…
Apr 142010
Encryption: How to exclude the Endpoint Encryption File System from being scanned by an anti-virus on-access scanner on the client computer
Mar 312010
This FAQ explains some of the benefits of the ScoMIS encryption service and how this compares in each case to the open source truecrypt solution…
Following the downloading guide does not work, you may have problems with the web page freezing or simply appearing to do nothing…