To use either of the wintech or safetech recovery tools you will need to obtain a code of the day…
Nov 172010
Taken from Appendix A of the deployment documentation…
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen…
Who in a school can ask for a user recovery, i.e password reset… Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where this is not possible and for example a school technician calls on their behalf the user should not divulge their security responses to [...]
Jul 082010
If your users use a domain user at school and a local user at home when logging onto their laptop they face the following issues…
Jul 052010
You maybe worried about what happens to your encrypted device during the school holidays. Especially over Summer when it may not be used for over six weeks.
Scenario – A device will not boot and displays an “Isolation period had expired” error messate…
Jun 282010
How are updates to the devices configuration applied, e.g assigning a new user to a machine…
If you receive an error when attempting to login saying: “The isolation period has expired…
Can I take an image of an encrypted device, i.e with Ghost?
Encryption: Is there a better way of logging onto an encrypted device as a local administrator than…
May 202010
Is there a better way of logging onto an encrypted device as a local administrator than…
May 202010
Is there a a way of seeing a list of users assigned to a particular laptop?
On going into the User Maintenance Wizard and choosing Refresh from Central Database, some of our users aren’t listed…
May 202010
The Secondary School Deployment Guidelines suggests that if a member of the ICT team has a laptop, then they need to have a normal user account as…
Can I relax the password policy used by the ScoMIS Encryption Service for my school so that my users have simpler password to remember?
When imaging an encyrpted device with WDS you might find that it appears to be succesful up until the machine restarts…
It is possible that during the encryption process or afterwards at a later date the hard disc malfunctions. In this case normal recovery methods will not work with an encrypted disc.
Before installing the ScoMIS Encryption Service software onto a Toshiba Satellite Pro Notebook please make sure of the following…
Apr 142010
Encryption: How to exclude the Endpoint Encryption File System from being scanned by an anti-virus on-access scanner on the client computer
To enable visually impaired users to easily use an laptop once it has been encrypted you need to contact the Service Desk…
ScoMIS Encryption Service – HOWTO: Perform a User Recovery…