My Monitor won’t turn on at all.

If there is absolutely no sign of life then try toggling the power switch. Check the power cable is securely plugged in at each end. Try swapping the power cable for one you know works…..

I have created a CTF but I can’t find it to upload it to S2S

The Exception log (section 4) of the export process will show if SIMS .net has exported the CTF successfully. The key is to look at the Number of Students in File and compare this to the Number of Students Processed. If these match then the export has been successful and the CTF is ready to…

My CTF will not export

If there is an error with the CTF look in the bottom left-hand side of the screen within the CTF window for a clue as to what the error is.

I want to select a pupil for a CTF but they are missing.

If pupils are not showing in the list to be included in the CTF please make sure the tick box that is located in tab 3 – ‘Students’ that is named ‘Include students already exported’ is ticked and then refresh. If the pupil/students are still missing from the list, check the view being used is correct. The choices…

Where do I send a CTF if I do not know where the pupil is going?

If you do not know the destination of a Leaver you will need to send the CTF to an alternative destination called unknown destination. This will appear within the destination school as the name “Unknown Destination”. If the unknown destination does not show then please follow these steps: – Go to: Tools/setups/CTF and click on the…

Destination school vanishes I create a CTF

When you have chosen the destination school from the drop down list when creating a CTF do not then put in a destination LA as well, as this will clear the school name that you have already entered. The same thing will happen the other way around, so if you have a destination LA do not…

I cannot find the CTF that another school has sent us.

Have you received the email from the DFE to say that there is a file waiting for you? If not, the school intending to send the file has not managed to send it yet. If you have received an email to say that there is a CTF waiting for your school you may not be…

How do I choose a default printer?

Windows 7 – Go to the start menu – Devices and Printers use the right mouse button on the printer you wish to choose and from the list choose Set as default printer. Your default printer will be identified by having a tick on the bottom left of its icon. Windows 10 – Go to the start menu –…

I would like to add a network printer to my workstation.

To add a network printer go to the start menu and click on printers and faxes.

On the printers and faxes screen right click on an empty part of the window and choose Add Printer and then click next.
Click on Network printer or a printer attached to……