Hosted SIMS using Apple iOS / Android / Chrome devices – how to connect iPad / iPhone / Android / Chromebook guide

It is possible to connect to the Scomis Hosted Application Service i.e. hosted SIMS using Apple iOS, Chromebook, Android & Mac OS devices from home or in school using the Microsoft Remote Desktop client application. NOTE:  SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that…

LloydsLink asking to install tcalnk32.cab add-on within Hosted Applications

When working within the Hosted Application Service (Terminal Server) it is asking to install a tcalnk32.cab add-on in order to be able to print online statements from Lloydslink.   Unfortunately due to restrictions within the Hosted Application Service (Terminal Server) it is not possible to do this so in order to print Lloydslink online bank statements you…

What is SIMS.ini

SIMS.ini is used be the Capita SIMS .net and related applications to store the file paths and settings used by the application and software updaters. It is always located in the C:\Windows folder.  It can be edited in a text editor such as Notepad, but in order to save requires elevated permissions as the file…

Hosts File Diagnostics

The HOSTS file is a method of bypassing Domain Naming Services (DNS) for host lookups.  It is often used to identify local network computers or to redirect/fake the address of another computer.  The HOSTS file is always located in C:\Windows\System32\Drivers\etc regardless of whether the operating system is 32bit or 64bit.  A standard sample is always…

Troubleshooting Scomis VPN (OpenVPN) External Connector

Schools who use Third party applications that integrate with SIMS .net have to use the Scomis VPN version of the External Connector.  This solution uses OpenVPN to create a secure connection between the schools computer and the Scomis network.  As OpenVPN runs as a high level System account, the new External Connector takes advantage of…

Encryption – Unknown username

This FAQ will only need to be followed if there is not a duplicated machine name as per the following FAQ – http://faq.scomis.org/kb14883/   A customer will have created a new user to log onto encryption for a laptop. They then get an error when logging on which says “0xE0010020 unknown user name”. This is caused…

Using the File Manager shortcut on the Hosted Platform

The File Manager shortcut within Hosted Applications may be accessed via the Apps & Tools menu on the left hand side of the SIMS screen.  If it does not appear here, you will need to ask for the shortcut to be allocated to you by someone at the school with User Management access. File Manager…

Scomis Managed WiFi – Meraki Support & Troubleshooting

Support information (more to follow) Solution is to be installed in two DCC Care Homes – management software runs in the cloud and power to the access points is provided by Ubiquiti TOUGHswitch carrier switches, Internet connections through Meraki MX60 Security appliance and MR18 access points.  DCC PCs connect through a Fortinet VPN managed by…

Information re leaving SWGfL

The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis but some changes may be required to be made by your new ISP. Remote support can continue outside of SWGfL. Filtering – The…

Scomis Managed WiFi Services

Scomis install, configure and support many types of WiFi solution that fit different needs.  These are the managed WiFi systems that are in place: UniFi Access points from Ubiquiti (new installations, support) Meraki Access points from Cisco (new installations, support) Meru Access points (new installations (possibly with RM, limited support) Nortel Access points and controllers (no…