The Driverless Printing Solution on the SIMS Terminal Server gives a number of Advanced Options that extend the functionality of the software. Open the ScrewDrivers v4 Control Panel. Click on the name…
By Default the Scomis Driverless Printing will only create 2 Printers on the Terminal Server.  This has been designed to help make more efficient use of Server resources. If you have more…
2 Feb 2011
Idle time limits on the Hosted Application Service for SIMS disconnecting users Updated December 2015 This article covers the Idle session limits on the hosted application service" which is the length of…
12 Jan 2011
Problem: During the installation routing you may receive an error stating: "Cannot check for version of this installer.  Required whitespace was missing" which will look something like: Cause: The installation routine is…
4 Jan 2011
Click on the links below to download the relevant MSI or other files required for your installation.   Redstor Pro ESE Client Software. Click the title to download the Redstor software for…
17 Nov 2010
Taken from Appendix A of the deployment documentation... Removing / re-installing the encryption software   Once installed the encryption software cannot be removed by the end user or school.  To remove the…
5 Nov 2010
Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our…
26 Oct 2010
Scomis are able to provide remote support to customer using various methods. We can remotely support your hosted SIMS session by simply asking the user to allow us to share their session…
22 Oct 2010
Problem: Despite adding "School Announcements" web part to your SLG site having updated the list items: Parents/Lists/Announcements/AllItems.aspx Lists/Announcements/AllItems.aspx You may find that no items appear in the ticker. Resolution: The items only appear…
21 Oct 2010
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen. Be reassured with the fact that all of your data on that device is…
30 Sep 2010
If your screen goes black or is un-responsive, and you can't run the Focus > Exit menu route in SIMS .net.  Try the following method to force a logout of from the…
17 Sep 2010
This document provides details of how this upgrade affects your parents access: SIMS Learning Gateway Summer Upgrade There is also an updated Training Booklet which supersedes documentation which you were left after…
10 Aug 2010
If there is a training course you wish to go on but its not running in your area please contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. We will compile…
To book on a training course you can either, contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. All course booking acknowledgements are sent via email to the school administration…
4 Aug 2010
After succesfully migrating to SQL2008 a school using SLG hosted by Scomis needs to carry out the following steps... Process Summary (only carry out these changes after succesfully migrating a school to…
16 Jul 2010
Who in a school can ask for a user recovery, i.e password reset... Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where…
During half term, and school holidays, as many schools switch their PC's or servers off, Scomis will not be monitoring log files for backup failures and sending out subsequent backup failure emails…
This is the current Scomis Password Policy (which has been based on the Devon County Council Password Policy) which is applied to the Scomis Managed Services.  We also recommend that schools adopt…
This guide is intended for the School SLG Administrator and takes you through what to do when a password does not work for one of your users. This process is used to create…
30 Jun 2010
Scenario – A device will not boot and displays an "Isolation period had expired" error message… Note: If you are a customer with this issue please telephone the Service Desk on 01392 385300…
29 Jun 2010
NovaT6 will prompt for a username and password on the Hosted Terminal Server if the user has launched NovaT6 from a custom shortcut. The Hosted Terminal Server uses Windows Authentication for Database…