When you have chosen the destination school from the drop down list when creating a CTF do not then put in a destination LA as well, as this will clear the school name that you have already entered. The same thing will happen the other way around, so if you have a destination LA do not…
If you are sending a CTF and the destination school is not there, please follow these instructions: Go to Tools/Other Schools and carry out a search on the school name. If the school is not there you will need to create a new record and fill in the required details. If the school is there…
Have you received the email from the DFE to say that there is a file waiting for you? If not, the school intending to send the file has not managed to send it yet. If you have received an email to say that there is a CTF waiting for your school you may not be…