SLG Mobile – Troubleshooting

SIMS Learning Gateway Mobile Views – Troubleshooting

If users report problems accessing the site please check the following basic configuration exists…

Main site Configuration

  1. In this process you are temporarily adding a web part to make a configuration change then removing it so it does not effect the normal user view.
  2. Log onto your main site as an SLG Administrator, e.g. https://data.scomis.org/SchoolIdentifier
  3. Click onto Site Actions > “Edit Page”
  4. Click onto “Add a Web Part”
  5. Under Miscellaneous tick the Change SLG Mobile Site Properties Web Part and click Add.
  6. Make sure the Mobile Site Redirection option is NOT ticked
  7. The url should also be like the one in the image below, replacing Primary with the School Identifier
    slgm4
  8. Click onto Edit and Delete to remove the Web Part from the page.
    slgm5

Parent Site Configuration

  1. In this process you are temporarily adding a web part to make a configuration change then removing it so it does not effect the normal user view.
  2. Log onto your Parent site as an SLG Administrator, e.g. https://data.scomis.org/SchoolIdentifier/Parents
  3. Click onto Site Actions > “Edit Page”
  4. Click onto “Add a Web Part”
  5. Under Miscellaneous tick the Change SLG Mobile Site Properties Web Part and click Add.
  6. Make sure the Mobile Site Redirection option is ticked
  7. The url should also be like the one in the image below, replacing Primary with the School Identifier
    slgm4
  8. Click onto Edit and Delete to remove the Web Part from the page.
    slgm5

Student Site Configuration

  1. In this process you are temporarily adding a web part to make a configuration change then removing it so it does not effect the normal user view.
  2. Log onto your Parent site as an SLG Administrator, e.g. https://data.scomis.org/SchoolIdentifier/Parents
  3. Click onto Site Actions > “Edit Page”
  4. Click onto “Add a Web Part”
  5. Under Miscellaneous tick the Change SLG Mobile Site Properties Web Part and click Add
  6. Make sure the Mobile Site Redirection option is ticked
  7. The url should also be like the one in the image below, replacing Primary with the School Identifier
    slgm4
  8. Click onto Edit and Delete to remove the Web Part from the page.
    slgm5

 

Related FAQs

 

Posted in Services, SIMS Learning Gateway.