Cannot access network drives within Easymail attachments

Problem: When trying to attach a file within Easymail a message pops up saying ” Is not accessible”, but you can access the drives within Windows Explorer.

 

Resolution: This happens when Internet Explorer is in protected mode. When protected mode has been removed you must restart the Internet Browser to resolve the issue

To turn off protected mode:

– Click on the settings icon at the top right of Internet Explorer

– Click on Internet Options.

– Go to the tab named “Security” and take the tick out of “Enable Protected Mode”.

– You will get prompted with a warning, click OK and then restart Internet Explorer.

Posted in Email, Internet Explorer, Technical, Windows 7 and tagged , , , , .