Scomis Hosted Application Connector – Detected by Mcafee as a Trojan Virus Artemis on Windows 7

If you are using the McAfee Anti-Virus on Windows 7 from August 3rd 2014 until August 9th you may find it detects the Scomis Hosted Applications Connector as a virus.

AvDect1

 

AvDect0

 

 

 

Problem

 

After McAfee has alerted you to the detection it will have either moved the files into a quarantine location or or possibly deleted those it suspects to be a problem.

when you launch the Application you will see the following message

AvDect4a

or one like this

w7err

Choose no/ok and follow the instructions for one of the workarounds listed below.

 

 

Cause

 

This commonly is known as a false positive where the heuristic detection technology (which attempts to guess if an application is malicious) has marked our programs as malicious.

 

 

Solution

 

The application has been confirmed safe by McAfee and removed from their detection engine on August 9th, If you aren’t able to launch the service McAfee may have modified your installation before the update so follow the steps below…

  • Check your protection is up to date

  1. To do this launch the VirusScan Console
    w7vc
  2. Choose Help > About
    avab
  3. Confirm that your installation has been updated since August 9th or later with DAT version of at least 7525.0000
    avgood
  4. If your DAT is older click on OK then
  5. Right click on AutoUpdate, choose “Start”
  6. After it has finished check that it succeds
  7. avup
  • Retrieve the quarantined files to enable the Connector to function again

  1. In the VirusScan Console double click onto the Quarantine Manager Policy
  2. Click onto Manager
  3. Right click the entries and choose to Restore
    AvDect5a

 

  • If you found no entries in the Quarantine manager you will need to repair the installation

    1. Click on Start, type Programs then select Add or remove programs
      w7ar
    2. Right click onto the Scomis Hostes Apps and choose Repair
  1. AvDect5c

 

The connector will now function normally again…

v5.1Connection

 

 

 

Workaround

If you are unable to update your Antivirus you may follow these workaround steps instead.

  • Add Exclusions for the Scomis Hosted Application folders so the problem does not re-occur

  1. To do this launch the VirusScan Console
    w7vc
  2. Double click on the On-Access Scanner
  3. Click onto All Processes > Exclusions > Exclusions
    AvDect5
  4. Enter exclusions for:
    1. “C:\Program Files\Scomis\” – Including Subfolders
    2. “C:\Program Files (x86)\Scomis\” – Including Subfolders
    3. “C:\ProgramData\Scomis\” – Including Subfolders
  5. Click OK on the Set Exclusions window.
  6. Important – click Apply on the On Access Scan window, then OK.
  • Retrieve the quarantined files to enable the Connector to function again

  1. In the VirusScan Console double click onto the Quarantine Manager Policy
  2. Click onto Manager
  3. Right click the entries and choose to Restore
    AvDect5a

 

  • If you found no entries in the Quarantine manager you will need to repair the installation

  1. Click on Start, type Programs then select Add or remove programs
    w7ar
  2. Right click onto the Scomis Hostes Apps and choose Repair
    w7rep

 

The connector will now function normally again…

v5.1Connection

 

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