GotoAssist Corporate – Customer requirements – client v11.2

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We are currently using GotoAssist Corporate for part of the remote support services that we provide.  In most cases when requested to use this software by a Support Desk member, the software will connect fine.  In the event of problems/troubleshooting, this FAQ details the requirements and settings that may need to be updated at the Customer site – for example if a local firewall is in use.

 

Detailed Client Requirements

Windows

Operating System
Windows XP or newer
Windows Server 2003, 2008, 2008 R2 or 2012 (both 32-bit and 64-bit Windows versions supported)

Web Browser
Mozilla Firefox® 20.0 or newer
Internet Explorer® 8.0 or newer
Apple Safari® 6.0 or newer
Google Chrome™ 20.0 or newer

Software – GoToAssist Corporate HelpAlert
Processor At least 1 GHz
Memory At least 1 GB RAM
Video Card At least 128 MB RAM

Internet Connection
At least 64 kbit/s with ISDN, DSL or better

Detailed Customer Firewall Settings (if required)

If a site has connection problems it may be that your site firewall has to have a few rules added to allow connection to the Citrix site.  These are the changes needed:

Allowed Servers

*.gotowebinar.com
*.citrixonline.com
*.gotoassist.com
*gotoassist.me
*expertcity.com
*.citrixonlinecdn.com
*.gofastchat.com

 

Ports (outgoing)
TCP-Port 8200
HTTPS-Port 443
HTTP-Port 80

Proxy Server Support
HTTP server or SOCKS server
Detection: WPAD, Browser settings
Proxy Servers with Authentication
Automatic Windows-Authentication (Kerberos, NTLM)
Access data entered by the user (Digest, Basic)

These settings are from the support pages of the Citrix website for the v11.2 GotoAssist Corporate client and may be periodically updated.

Posted in Desktop Analysts, GoToAssist, Remote Support, Software.