Unable to send InTouch emails Posted on October 27, 2015March 2, 2018 by scomisWR Send option is greyed out in InTouch so emails cannot be completed. As well as a valid email address in the To field please make sure there is text in both the Subject line and in the main body of the message. How useful was this article? Click on a star to rate it! Submit Rating Average rating / 5. Vote count: No votes so far! Be the first to rate this post. Posted in Intouch and tagged Email, Intouch, send.