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Sending In-Touch messages to applicants – ‘The following recipients do not have any selected communication method’
When sending messages to applicants through In-Touch, you may receive the error ‘The following recipients do not have any selected communication method’. The reason this is not picking up any of the applicants contact details is because its trying to pick up the applicants contact details themselves. Please change the category to ‘InTouch Contacts of…
Nova T6 : Sending a change to the Cycle mid- year
It is not recommended to send a change to the cycle mid year, but in some cases it is necessary if the times or number of periods must be changed before the start of the new year. If the cycle is changed and sent mid year then the correct date range must be entered. It should…
What is the difference between Main and Primary Contact Details for students and contacts?
Main: This is used for reporting purposes only and does not pull through or populate within the InTouch module in SIMS.net Primary: This will need to be selected for all mobile numbers and email addresses that you would like available in the InTouch module How useful was this article? Click on a star to…
InTouch contact requirements.
InTouch requires the following criteria in order for a communication to be sent to contacts. InTouch Communications box must be ticked Telephone number / Email address must be set to ‘Primary’ and have a ‘Location’ Correspondence box must be ticked Parental Responsibility must be ticked Important Note: If the Court Order check box within the…
InTouch-Behaviour text not retaining bullet points
ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…
Mcafee Antivirus blocking sent emails within Outlook
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…