SIMS Terminal Server – An unknown parameter was specified in the computer name field

We have recently added some new servers to our platform and the dns changes made meant that some users receive an error when trying to connect…

Error:

Remote Desktop Connection

An unknown parameter was specifed in the computer name field

Fix:

Click on the “SIMS Terminal Server” desktop shortcut

Before clicking connect click on Help then “Clear  Session IP”

Click Connect

This should resolve the problem, if you are still unable to connect please log a call with the service desk.

 

Posted in Hosted Apps, Services.