Use of this procedure is entirely at your own risk
This procedure and the application “Safetech” if used incorrectly can and will cause irrecoverable data loss
How to: EMERGENCY Recovery Procedure
Should the encryption installation become corrupted it maybe possible to recover by following this “emergency boot” procedure which will reinstall the encryption software installation.
- Safetech – visit http://faq.scomis.org/kb7840/ to download the iso which you will need to burn to cd
- Code of the day – Visit http://faq.scomis.org/kb4849/ to obtain the code
- Restart the problem computer using the SafeTech Boot Disk.
- You may need to toggle the SATA controller option in the bios from AHCI/Legacy to get this CD to work. remember the change back after the procedure.
- When prompted, type your authorization code.NOTE: Visit http://faq.scomis.org/kb4849/ to obtain the code
- From the main menu, click SafeBoot, then need to authenticate using one of the following options:
- Authenticate from SBFS – always try this option first
- Logon with selected token “password only token”
- Enter the users encryption username and password
- Authenticate from Database – Scomis need to provide you with a machine export file from the central server to use this option and it should only be used when the “Authenticate from SBFS” method fails
- When the Select Transfer Database window opens, ensure that the correct system configuration is on the disk.
- Select the correct system configuration, then click OK.
- When the Select Machine window opens, confirm that the correct name is listed (there should only be one name listed).
- Click Use Selected Machine.
- Click SafeBoot, Emergency Boot.
- You see a prompt showing the Windows version being used. If you are using Windows XP or earlier installed, click Yes – Please note Windows XP is no longer a supported operating system. If you are still using Windows XP you should upgrade or replace your computer ASAP.
- If you are using Windows 2003, Vista, or later, click No.
- Click OK to confirm and continue the Emergency Boot.
- After Windows starts, if a network connection to the Scomis Encryption server is available, the computer will synchronize with the Endpoint Encryption Object Directory and fully repair itself.
- To verify this, right-click the McAfee Endpoint Encryption Tray Manager icon in the Windows system tray on the task bar and select Show Status.NOTE: If you have no connection to the internet at this time, you will have to continue to use the SafeTech boot disk until such a time as you can connect.