I want to select a pupil for a CTF but they are missing.

If pupils are not showing in the list to be included in the CTF please make sure the tick box that is located in tab 3 – ‘Students’ that is named ‘Include students already exported’ is ticked and then refresh.

If the pupil/students are still missing from the list, check the view being used is correct. The choices are ‘Current students, Leavers this year, Leavers previous academic year, Leavers previous years and Current and Leavers this year’

Once the correct view has been selected click ‘Refresh Students’.

If the pupils/students are still not visible make sure there is no filter selected (e.g. year group). If a filter has been selected the drop down arrow next to that filter will be blue.


Reviewed 19/03/2018

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