To find out why an order was cancelled you will first need to know the date of when the order was cancelled. The reason why it was cancelled will be what was typed by the user who cancelled the order. Once you know the date: Click Reports -> then General Ledger -> Audit -> Audit Trail…. Enter…
To enable the icons for Pupils Staff etc along the top of SIMS you need to look in the Tools menu. Click Tools Then Setups – User Options Under 3. Visual Settings put a tick in Display the Focus Bar to enable the icons or remove the tick to disable. Reviewed: 06/03/18
Rooms are brought across from SIMS when you open FMS Equipment Register. To Change or Update the rooms in Equipment Register you must open SIMS: In SIMS Click Focus -> School – Rooms Browse to the Room you wish to update Change the name or details which are wrong Click Save Open FMS Equipment Register and it will…
SIMS Database failing to backup and the following shows in the log file: 12-11-2016 10:47:47 Starting backup of database: sims UAC OS Detected Backing Up database using DBAttach Method Exception attempting to create backup. Expected backup file not found. Backup not completed. To resolve this you will need to recreate the backup entry in the Scomis…
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To change a Pupil’s Enrolment Status in SIMS: Go To: Routines Student / Pupil Change Enrolment Status Enter the student’s name and click Search Select the pupil and change the Enrolment status at the lower part of the screen Click Save Reviewed: 22/02/18
The following setting are just a suggestion on how to configure the Google Chrome Group Policy for User Configuration This is based on the ADM file as of 2nd February 2014 – a more up to date ADM may differ. Browse to User Configuration – Administrative Templates right click and select Add/Remove Templates…Import the Chrome…
If you are a school within the SWGFL using the Springboardos site and get a “page cannot be displayed” error this is because the admin panel needs to bypass the SWGFL. To do this you need to: Open Internet Options from the control panel Click on Connections tab and click LAN settings The proxy should be…
You may find the problems logging onto the Hosted Application Connector with Windows 8, 8.1 or Windows 7 after you install the RDP 8.0 update…
USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM. Download the zipped ISO DataWipe for burning to disk Or The latest version can be…
Removing Encryption from a machine using the Endpoint Encryption Management Console: BEFORE LOGGING INTO THE CONSOLE – Make sure that you receive an email from the user’s school email address as proof they have permission to access the machine Make sure the workstation which is being decrypted is currently switched on and logged in. Log…
If an address for a parent is missing the House icon you will need to do the following: Modify the Parents Address within the Pupils details to have a significant difference. (i.e. House name written in capitals) so when you browse you can see the incorrect address. Next look up the parent in Focus – Persons…
When looking in the Devices and Printers section of the Control Panel (or from the Start Menu) the page takes a long time to load and shows 0 items.
No users are getting any email, senders to the school are receiving an undeliverable mail response from the Exchange server. On the server event logs for check for multiple errors for each email: Event Type: Error Event Source: MSExchangeTransport Event Category: NDR Event ID: 3020 Description: A non-delivery report with a status code of…
If you cannot see a member of staff when adding a day book entry in Claims Preparation you will need to do the following:
Add SWGfL proxy server settings to my iPad or iPhone 1. Navigate to the ‘Settings’ app and tap on ‘WiFi’ 2. Next, tap on the WiFi network you need to add the proxy to. This should be one you are currently connected to. 3. This next page will display all of your network information, for the network you…
Below are the default short codes for the IP Office. Please be aware this is a default list that could be changed. IP Office Essential Edition/IP Office Preferred Edition/IP Office Advanced Edition Short Code Telephone Number Feature A-Law U-Law *00 Blank Cancel All Forwarding tick tick *01 Blank Forward Unconditional On tick tick *02…
If a user from a Hosted Applications school wants access to the Portal or to be setup in Supportworks they will need to request that a member of staff from their School with System Manager rights in SIMS set them up as a user (they don’t need to be given any permissions) and requested as…
When a user lets us know that they are unable to log in to the Self Service Portal there are a few you can check. If the message says Authorisation Failure, please check your customer ID and / password and try again, check that they are using the correct username. Hosted Application Schools Check if they…
Please see below how to reset a user’s Self Service Portal password for Non Hosted Application Service School only. 1) Login to Terminal Server. 2) Double Click on the icon Supportworks – Reset Password. 3) Read the warning and click Yes to proceed. 4) Select the school 5) Select the username 6) E-mail new password…
When clicking print in Supply and getting the print diagloue box and clicking print again the printer only prints out first page, e.g. 1 of 5.
When using Teachernet or Collect with SIMS on Hosted Applications you must use the links from the left hand panel on SIMS to access them, other wise you will not be able to import and export files to and from SIMS. If any of the links that you need are missing, your main administrator or ICT technician should…
Sometimes you may experience the screen ‘freezing’ and you are unable to click on anything. The first thing to try is holding down the Alt key and tapping the Tab key to cycle through the open programs. Often what happens is a program has opened/a dialogue box has appeared, but it has not come to…
You should have a link to File Manager on your shortcuts to the left hand panel of your Scomis Hosted Applications Service, SIMS program, click on this and you will see all the drives available to you and be able to move files between them. When you use Securenet, Teachernet or Collect you must also…
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2.
To access these sites (if you do not have access already) you will have to do the following:
Go to My Computer or Computer if it is Windows 7
Click C: drive
Open Windows folder
What is Scomis Self Service Portal? Scomis Self Service Portal is a Web-based application, which allows you to access your organisation’s IT support and services, at any time of the day. You can log onto Scomis Self Service Portal using your web browser, using the address https://selfserve.scomis.org/ You can use Scomis Self Service Portal to request…
You can either click on the arrows to go through each one to check you are happy with the change and then click on the tick or the cross. If you are happy to get rid of all of them, click on the down arrow to the right of the tick and select ‘Accept all changes in document’
Text file types
.doc – Microsoft Word Document – Automatically selected when saving in Word 2003
In word there is an option to see where the paragraphs have been added, this can be turned off and on.
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…