ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…
There are two ways that this information can be viewed. The first is through Focus/In Touch/Show Messages. This displays an Inbox and Sent box. However, an easier and more beneficial way to see this information is by running an InTouch report. Please go to Reports/InTouch/Messaging Audit. This report provides details of all messages sent to,…
This video is a guide to managing messages within SIMS.
This can be done in two ways:- The User may configure their own home page by using the spanner icon in the top right hand corner of the Home Page itself – via this option it is possible to add the panel ‘Messages’ There is a also multi user option which the individual user cannot…