When logging into Hosted SIMS, the user may experience a local SIMS login box or the following error: This error will appear after the initial Remote Desktop Connection screen and after the blue/green Windows server screen where the user profile and group policy settings are being loaded. This is common when the user is logging…
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that the encryption key used contains a character which causes this error – ie a colon : Check the Scomis password generator to see…
This FAQ will only need to be followed if there is not a duplicated machine name as per the following FAQ – http://faq.scomis.org/kb14883/ A customer will have created a new user to log onto encryption for a laptop. They then get an error when logging on which says “0xE0010020 unknown user name”. This is caused…
To change a hosted applications username following a request from the school (normally if someone gets married) firstly login to SIMSNET01 and rename the user’s account in Active Directory, making sure all fields get updated including the login name field. Connect to the users school SIMS database. Go to Focus, System Manager and re Windows…