Bromcom: Unable to register SSO

When trying to Register SSO for a user within Modules > Setup > System Users an error may occur stating “Action Needed: Email address has already been registered”.

This happens when an SSO User is deleted prior to the user being removed as SSO.

Please ask the users to log into the below link and once logged in, press on the school to remove them from the linked deleted user account.

https://services.bromcom.com/CommunicationServer/Customer/AuthenticationService/OAuthCheck.aspx

Once removed, you will be able to register the new User accounts.

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

  • Configuring Exam Timetables and Results in MyChildAtSchool

    It’s possible to add both exam timetables and results to MyChildAtSchool (MCAS), the following KB will detail how to activate the areas in MCAS, and how to configure them. Navigating to the Configuration Area To begin with, browse to Config>MyChildAtSchool>Exam.   Activating the Modules Both the results and timetables can be activated separately, this can…

  • Bromcom Finance: How can I print my imported “Automatic Reconciliation file”

    Once in Modules > Finance> Homepage>Routines> Automatic reconciliation, please right click in the listing and then click export as shown in the screen shot  below.  This will then allow you to export to excel or csv and print as required.   How useful was this article? Click on a star to rate it! Submit Rating…

  • Bromcom Exams: How do I prepare and print the candidate statements

    Browse to Reports> Examinations>Results> Results by Students Click ” Find” button opposite candidate name Click “Select All” button top right or alternatively click and highlight the required students Click “Preview” This will then show the statement of results by candidate, you can click the top arrow button to view them one student at a time…

  • BROMCOM: Which Marksheet to Enter Phonics Results

    In Bromcom via Modules > Assessment > Assessment Sheet List, the Phonics is Entered in the Marksheet named KS1-2026-01 for Year 1 Pupils. For Year 2 Phonics Retakes – This is entered in KS1-2026-02  The marks are entered in the Phonics Screening Check Mark This takes you through how to Enter in Marks How useful…