Bromcom: Unable to register SSO

When trying to Register SSO for a user within Modules > Setup > System Users an error may occur stating “Action Needed: Email address has already been registered”.

This happens when an SSO User is deleted prior to the user being removed as SSO.

Please ask the users to log into the below link and once logged in, press on the school to remove them from the linked deleted user account.

https://services.bromcom.com/CommunicationServer/Customer/AuthenticationService/OAuthCheck.aspx

Once removed, you will be able to register the new User accounts.

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

  • Spring School Census 2026 – Bulletin

    This FAQ lists the latest information regarding the School Census.  For Schools wanting the latest documentation for Census and using Bromcom – Click here  to jump to the relevant section. For Schools wanting the latest documentation for Census and using Arbor –  Click here  to jump to the relevant section. For information preparation for the upcoming Census…

  • Bromcom – Adding a Christmas/Special Dinner Money

    Creating a One Day Christmas/Special Menu This video shows you how to create a Christmas one day menu that replaces the existing option for a single day in Config > Dinner > Dinner Menus. It is possible to have multiple dinner menus available on the same day.       How useful was this article?…

  • Bromcom: Audit Report

    If there are changes to Bromcom data and clarification is needed on who/how or why this has changed you can run a detailed audit report on student and staff data. You can run this report via Reports>Administration>Audit Report This will confirm if this was a system or user change   How useful was this article?…

  • What’s new on Bromcom MIS

    You can view what is new in the MIS by clicking on the megaphone icon as seen below. We will also update this FAQ with the latest changes, new features and improvements each time they are released. Sprint Release 29th July 2026   URL for further information MIS Route Information Vision: BehaviourEventsAffectedStudents Odata Feed We…

  • Bromcom: How do I partially refund a “Paid” club pupil order

    If you need to  partially refund a pupils club order, please take the following steps:   Please browse to Modules> MCAS> Online Payment> View Orders Amend the dates if required and type the pupils name into the search bar as shown in the example screen shot below and double click the order. After clicking the…