19 Mar 2019
Order shows as fully invoiced, not reconciled, but there is no option to cancel or delete. This is due to the cheque processing area not being completed, to resolve use the following…
29 Oct 2018
If a cheque is cancelled then the corresponding invoice should either be cancelled as well or a new cheque issued depending on the situation. Ensure that all outstanding invoices have been processed…
10 Aug 2018
1. Focus>Accounts Payable>Cheque Processing. 2. Highlight the cheque run that has the cheque that you wish to cancel and press Enter. 3. This will then take you into the cheque run and…
1 Mar 2018
If you are authorising a batch of invoices in FMS and one shows as On Hold, you will not be able to tag and export it until it shows as authorised. In…
12 Feb 2018
It is sometimes necessary to adjust a petty cash claim which is already posted, for instance when an incorrect VAT code has been used or if the amount has been mistyped. This…
23 Jan 2018
Login Failed for MIS. Either the username of password given was incorrect or the user does not have the required access rights. If user gets this error when trying to log into…
18 Dec 2017
An error has occurred downloading files, error: The server was unable to process the request due to an internal error This was resolved by AVCO at their end. kb19822
7 Aug 2017
It is possible to edit the end date of the VAT period but not to produce the submittal until the date has gone. Therefore, in order to do the submittal today set the end date…
19 May 2017
Unable to load a saved *.frs file back into Financial Reporting Suite due to the error:- "Selected file does not match the school database that is currently connected to FRS. Please log…
5 May 2017
This is often manifested with a mismatch of supplier details showing on an invoice and/or it missing from manual reconciliation. Check Focus>Accounts Payable>Supplier - change the view to All and page down for any…
24 Apr 2017
When using the Trial Balance software the fund shows as UNK in the File Header window. Please ensure that the 'Choose Financial Year' selector shows the current system year, not the year to…
A journal in FMS moves money from one place to another so must be balanced before it can be posted. Make sure the debit and credit columns have the same total so…
10 Apr 2017
Cost Centre allocations can be entered either manually or imported from budget setting software. If the school uses a budget import facility it is important to check which years are required when…
13 Mar 2017
The user needs to have supervisor access rights. The next year needs to have been opened. The date needs to be after the last day of the financial year (31 March or…
2 Mar 2017
If an invoice has been created in accounts receivable and has been printed it can't be cancelled. To reverse the error - In Accounts Receivable, create a Receipt as if you have received payment…
16 Dec 2016
Focus > Equipment > Highlight the equipment you would like to split > Click view/edit. Click the icon (top right) Option 1 - Create one new record - Create one new record by…
Focus > Equipment > Add > Complete the Basic details tab. The system will generate a new Equipment Number (the next available in the system) when you click the Save button, after…
Focus > Room > Highlight the room the equipment is currently situated > Click View. Select the item(s) and click the icon (top right of the screen) Highlight the room the equipment is…
Follow the below to remove equipment from Equipment Register. Focus > Equipment > Highlight the item > Click View/Edit. To delete the Item click the - icon on the focus bar and…
17 Nov 2016
How to create an FMS Data Export User In the Autumn 2016 release of FMS the FMS Reviewer account will have been removed and is no longer available for third parties to…
25 Oct 2016
A budget appears in Focus>Budget Management>Cost Centre Allocation but there are no ledger codes so it is not possible to remove it Go to Tools>General Ledger Setup>C/Centre Ledger Links Click on the radio…
5 Oct 2016
Insurance Premium Tax (IPT) is not the same as Value Added Tax (VAT) and therefore cannot be reclaimed as VAT. When processing invoices including IPT you will need to pay this tax…
12 Aug 2016
Please see below steps, if you need to add a bank account or additional bank in FMS In FMS, select: Tools> General Ledger setup> Click tab 5, Ledger codes> Click green plus button…
2 Aug 2016
In some instances it is necessary to cancel a payment within FMS, also known as contra payment. Please see the below scenarios of how to deal with cancelling a payment within FMS.…
28 Jul 2016
This appears when the service term mapping cannot be found for the ledger code associated with the current reconciliation item in Personnel Links. Start in Personnel and make a note of the…
25 Jul 2016
In FMS go to Accounts Payable>Suppliers and open the Supplier the missing Invoice was for. Open the Additional Tab and Enter the correct Account Number and Sort Code, then save the changes.…
6 Jun 2016
BACS run is not appearing in the browse to add to the bank statement. Check the list of BACS runs - are there any with duplicate references with a Type of 'R'? …
17 May 2016
Following the introduction of HCSS Budgeting throughout Devon maintained schools it has been decided that a rolling FAQ for important information and known issues would be created. This will be updated as and…
28 Apr 2016
Within FMS; Under Tools > Find A/P Transactions, you can then search for key words in the 'Find transactions pertaining to' box. This will search all invoices, purchase orders, credit notes…
27 Apr 2016
When running the Preliminary Close within FMS the following message is displayed: "All Fund Allocations must be fully apportioned for CFR before FINAL close can take place." Go to Focus | Budget…