Bromcom: MCAS Trips/Clubs – Updated Trip Cost Not Showing in Outstanding Payments

Issue

A trip price or payment schedule has been amended in Bromcom, but the updated amount is not showing under Outstanding Payments for parents in MyChildAtSchool (MCAS).

Cause

When a trip cost or payment option is changed after parents have already placed orders or made payments, Bromcom only applies the new pricing to future or new orders.

Existing orders remain linked to the original trip cost and payment schedule. As a result, parents who had already enrolled or paid towards the trip will continue to see the original outstanding balance within MCAS.

Resolution

To update the outstanding balance shown to parents, the payment schedule must be manually amended for each affected student.

Update the Outstanding Balance

1. Navigate to Modules > MCAS > View Purchases.
2. Select the relevant Trip and click View.
3. From the View Assigned People list, select the affected student.
4. Review the student’s Order Summary and Outstanding Payment Schedule.
5. Click the pencil icon next to the instalment(s) that require updating.
6. Amend the amount to reflect the revised trip cost.
7. Click the green tick to save the changes.

Outcome

Once the payment schedule has been updated and saved, the revised balance will be reflected in the parent’s Outstanding Payments area within MCAS.

Additional Information

Changes made to a trip’s price or payment options do not retrospectively update existing orders. Any students who enrolled before the change was made will require their payment schedules to be amended manually if the outstanding balance needs to be updated.