To use either of the wintech or safetech recovery tools you will need to obtain a code of the day…
During the installation routing you may receive an error stating: “Cannot check for version of this installer. Required whitespace was missing”…
Nov 172010
Taken from Appendix A of the deployment documentation…
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen…
Jul 082010
If your users use a domain user at school and a local user at home when logging onto their laptop they face the following issues…
Scenario – A device will not boot and displays an “Isolation period had expired” error messate…
A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software. These happen automatically and depending on their outcome can either be classified as a pass, fail or warning. If a condition fails the installation will not proceed and (for example) you may need to install [...]
Jun 282010
How are updates to the devices configuration applied, e.g assigning a new user to a machine…
If you receive an error when attempting to login saying: “The isolation period has expired…
Is the ScoMIS Encryption Service compatible with netbook devices…
Can I take an image of an encrypted device, i.e with Ghost?
Encryption: Is there a better way of logging onto an encrypted device as a local administrator than…
May 202010
Is there a better way of logging onto an encrypted device as a local administrator than…
May 202010
Is there a a way of seeing a list of users assigned to a particular laptop?
On going into the User Maintenance Wizard and choosing Refresh from Central Database, some of our users aren’t listed…
May 202010
The Secondary School Deployment Guidelines suggests that if a member of the ICT team has a laptop, then they need to have a normal user account as…
If a machine was to crash/unexpectedly restart during the encryption you may find the application is installed but the drivers aren’t activated…
May 202010
When UAC is enabled on Windows 7 or Vista you need to elevate the command prompt to succesfully run the CHKDSK command…
Can I relax the password policy used by the ScoMIS Encryption Service for my school so that my users have simpler password to remember?
Depending on how your network has been configured the Encryption Service software may fail to install in a Viglen Classlink network…
It is possible that during the encryption process or afterwards at a later date the hard disc malfunctions. In this case normal recovery methods will not work with an encrypted disc.
Before installing the ScoMIS Encryption Service software onto a Toshiba Satellite Pro Notebook please make sure of the following…
Apr 142010
Encryption: How to exclude the Endpoint Encryption File System from being scanned by an anti-virus on-access scanner on the client computer
Mar 312010
This FAQ explains some of the benefits of the ScoMIS encryption service and how this compares in each case to the open source truecrypt solution…
To enable visually impaired users to easily use an laptop once it has been encrypted you need to contact the Service Desk…
ScoMIS Encryption Service – HOWTO: Perform a User Recovery…
Before installating the encryption software you must run a CHKDSK to make sure that the hard drive is mechanically healthy.
On protected devices for example Laptops or PCs, Endpoint Encryption, in simple terms, encrypts the operating system making it impossible to read data from the disk without the encryption key.
Deployment and installation documentation for the ScoMIS Encryption Service