22 Oct 2019
A school may need to update their Service Terms however this may involve a lot of work, if the school is in an academy/federation it may be a case that a school…
12 Jun 2018
*Updated 05/07/2019* Which contacts associated on a student record has the ability to access SIMS Parent App? SIMS Parent App/Parent App Lite The current functionality is that any contact or guardian…
30 Apr 2018
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You…
17 Apr 2018
Exporting Results - Once the appropriate assessment levels or test scores have been entered for all pupils, the results need to be exported to the National Assessment Agency. In SIMS.net. Tools>Setup>CTF…
3 Apr 2018
When you pull through information from Programme of Study (PoS) you are not able to change the font to match the rest of the report just by selecting the information and then…
2 Mar 2018
When adding new users or controlling existing users access rights, you may find that you want the user to be able to access a specific area, but the pre-defined permission groups either…
18 Dec 2017
This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already followed the instructions in FAQ KB19763 to install…
This document will enable you to Test your connectivity to the Redstor servers Install the client software for the scomis Remote Backup software The required files are available on the Scomis /…
5 Dec 2017
All periods can be split in half using the half period cover setting in Tools | Cover | Global Settings. Where half period cover is not used, but odd periods need to…
10 Nov 2017
As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now…
8 Nov 2017
What if I want to backup more data? Under our improved service many customers will wish to protect more of their data with us - as the more data a customer protects…
12 Nov 2015
Rooms are in SIMS.net but are not appearing in Examinations Organiser In Examinations Organiser: 1. Tools | School Setup | Exam Room. 2. Select 'ADD' to add a new exam room. 3.…
11 May 2015
If your school sends assessment data to your Local Authority using a file from School Pupil Tracker you should still import assessments into your school's Management Information System (SIMS). This ensures all…
20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
29 Sep 2014
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open…
2 May 2014
Claimants are showing to select and add in claims for additional contracted hours and supply but on selecting the fund and ledger there is nothing to choose. Check in FMS that the financial year…
23 Jul 2013
If you cannot see a member of non teaching staff when adding a day book entry in Claims Preparation you will need to do the following: Log out of Claims Preparation Open…
4 Jan 2013
When entering hours worked into Claims remember that the time must be entered in hours & minutes separated by a colon, not in decimal time. Entering the hours worked in a decimal…
4 Apr 2011
I've come out of automatic reconcilation without printing off the detailed report - how can I go back and print this? To reprint the reconcilation status report in FMS go to:- Reports…
8 Mar 2011
This is due to the system crashing and it needs rebuilding but is only relevant to schools where the data is held locally. Make sure no one is logged into Claim Preparation…
4 Jan 2011
Click on the links below to download the relevant MSI or other files required for your installation. Redstor Pro ESE Client Software. Click the title to download the Redstor software for…