22 May 2017

Antivirus: McAfee VirusScan Enterprise 8.8 Patch 9

Posted by Matthew.Evans
This release adds support for: Windows 10 Creators Update To avoid system instability, upgrade VirusScan Enterprise to Patch 9. McAfee VirusScan Enterprise 8.8 Patch 9 Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required)…
18 Oct 2016

Archived: Antivirus: McAfee VirusScan Enterprise 8.8 Patch 8

Posted by michael.stone
Support for additional Microsoft Office products This release adds support for: Microsoft Office 365 Microsoft Office 2016 Windows 10 Anniversary Update Please note that running Windows 10 Anniversary Update with releases earlier…
21 Dec 2015

Mcafee Antivirus blocking sent emails within Outlook

Posted by Zak Colton
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
12 Nov 2015

Mcafee Antivirus is not auto updating on a SWGfL connection

Posted by Zak Colton
There is currently a known issue with the Mcafee Antivirus auto updating or manually updating on a South West Grid for Learning connection. This appears to be an issue across all versions of anti…
23 Feb 2015

Can I set a password on an Excel Spreadsheet? (Excel 2010)

Posted by Zak Colton
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered.  Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015

Changes to SWGfL Internet Filtering

Posted by admin
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
9 Sep 2014

Setting the Proxy Server in Internet Explorer

Posted by admin
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server.   To do this: Open…
7 Aug 2014

AntiVirus: McAfee ePO 5.1.1 Now Available

Posted by scomis@devon.gov.uk
McAfee ePolicy Orchestrator 5.1.1 is now available for download, this release is Windows Server 2012 Compatible...   Note: Scomis does not support these applications beyond making them available for download   Release Notes…
4 Jul 2014

Cannot access network drives within Easymail attachments

Posted by Zak Colton
Problem: When trying to attach a file within Easymail a message pops up saying " Is not accessible", but you can access the drives within Windows Explorer.   Resolution: This happens when…
1 May 2014

Currently Supported Software Versions

Posted by ben.mcgowan
Correct at time of release. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS6 The Customer shall ensure that its software at the Location shall be…
3 Jan 2014

Scomis – GoToAssist Remote Support

Posted by adrian.fry
This is how to join a GoToAssist remote support session as directed by Scomis: Browse to http://www.fastsupport.com/scomis Enter your name and the code given to you by the Scomis representative. Following the…
4 Dec 2013

New Windows XP and Server 2003 + Adobe Reader Exploit

Posted by paul.webster
Please note Windows XP is no longer a supported operating system. If you are still using Windows XP you should upgrade or replace your computer. A new exploit has been found within…
19 Nov 2013

Java 6 Vulnerability

Posted by paul.webster
Java 6 Vulnerability Scomis are being contacted by an increasing number of schools who have had their computers infected with malware. This coincides with the discovery of vulnerability within Java 6 which…
23 Sep 2013

Unable to access email links from DCC School Communications

Posted by emily.stone
If you are having issues accessing links sent within an email from Devon County Councils School Communications please work through the following instructions: Go to internet explorer Click ‘tools’ and then ‘Internet…
13 Mar 2013

Top 15 Windows 8 Shortcut Keys.

Posted by admin
Top 15 Windows 8 Shortcut Keys. With the changes made to Windows with the introduction of Windows8 and the new Metro tile interface some important items are no longer accessible in the…
27 Jul 2012

How to connect to an iPad to a Wireless Network

Posted by admin
How to connect to an iPad to a Wi-Fi or Wireless Network   To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon...…
18 May 2012

How do I get access to Torbay Council Intranet?

Posted by Matthew.Evans
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2. To access these sites (if you do not have access already) you will have to do the following: Go…
16 Jan 2012

How do I get rid of all of the markups in Word?

Posted by Matthew.Evans
Ensure that the Reviewing section is showing in the options at the top of the screen. You can either click on the arrows to go through each one to check you are happy with…

Common text file types

Posted by Matthew.Evans
Text file types .doc – Microsoft Word Document - Automatically selected when saving in Word 2003 .docx – Microsoft Word Document - Automatically selected when saving in Word 2007 and 2010. Cannot…
12 Jan 2012

How do I open an Elevated Command Prompt?

Posted by Matthew.Evans
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with…