Currently Supported Software Versions
A list of currently supported software versions correct at time of release.
Recommended Settings for McAfee Anti-Virus
McAfee Virus Scan is due for end of life 31/12/2021. Please ensure you have updated your antivirus before then. Depending on how it was installed, the settings for McAfee Anti-Virus software may not be optimally configured for the best protection. For this reason, you can check the settings as per the instructions below. Accessing the…
Antivirus: McAfee VirusScan Enterprise 8.8 Patch 16
Note: Please be aware that McAfee VirusScan Enterprise is due to come to end of life on 31st December 2021. Please upgrade your Anti Virus before then McAfee VirusScan Enterprise 8.8 Patch 16 (Installable release) Standalone Patch 16 (Patch only) Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required) Scomis Service Desk email: scomis@devon.gov.uk…
Mcafee Antivirus blocking sent emails within Outlook
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…
Can I set a password on an Excel Spreadsheet? (Excel 2010)
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button , click Save As, and on the bottom of the Save As dialog, click Tools. On the Tools menu, click General Options. Under File…
Changes to SWGfL Internet Filtering
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015. In order for the RM SafetyNet Filtering service to perform filtering on all Google searches (such as images), there is a need to…
GotoAssist Corporate – Customer requirements – client v11.2
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software will connect fine. In the event of problems/troubleshooting, this FAQ details the requirements and settings that may need to be updated at the…
Setting the Proxy Server in Internet Explorer
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open Internet Explorer Click the Tools button, and then click Internet Options. Click the Connections tab, and then click LAN settings. Select the Use…
How to securely clean a Hard Drive using Data Wipe disk
USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM. Download the zipped ISO DataWipe for burning to disk Or The latest version can be…
How do I tell if I have Java installed and what version I have?
How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…
Unable to access email links from DCC School Communications
Unable to access email links from DCC School Communications
Top 15 Windows 8 Shortcut Keys.
Top 15 Windows 8 Shortcut Keys. With the changes made to Windows with the introduction of Windows8 and the new Metro tile interface some important items are no longer accessible in the same way as before. Below is a list of Windows8 shortcut keys that will allow users to find the most common features, information…
How to tell what version of OS X is on your Apple Mac Computer.
The Apple Operating System, called OS X, is regularly updated incrementally, rather than by a few major releases like Microsoft Windows. The most recent versions are: 10.6.x = Snow Leopard 10.7.x = Lion 10.8.x = Mountain Lion To tell which version you have: 1: Click on the Apple Icon in the top left…
How to connect to an iPad to a Wireless Network
How to connect to an iPad to a Wi-Fi or Wireless Network To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon… 3) Once in the settings application, you will be in the screen shown below, tap on the Wi-Fi category to get to the screen…
How to stop the following pop up message in Internet Explorer – The current web page is trying to open a site in your Trusted sites list. Do you want to allow this?
You may encounter the following error relating to various websites you try and open – Since the site is trusted, you may not want to bother with having to click YES every time you visit it? You can disable this message by doing the following – 1. In Internet Explorer, click Tools > Internet Options….
How do I get access to Torbay Council Intranet?
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2.
To access these sites (if you do not have access already) you will have to do the following:
Go to My Computer or Computer if it is Windows 7
Click C: drive
Open Windows folder
How do I get rid of all of the markups in Word?
You can either click on the arrows to go through each one to check you are happy with the change and then click on the tick or the cross. If you are happy to get rid of all of them, click on the down arrow to the right of the tick and select ‘Accept all changes in document’
Common text file types
Text file types
.doc – Microsoft Word Document – Automatically selected when saving in Word 2003
I have lots of P shapes showing on my Word document
In word there is an option to see where the paragraphs have been added, this can be turned off and on.
How do I open an Elevated Command Prompt?
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…
How do i check if i have Windows 7 32bit or Windows 7 64bit operating system?
Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say System Type and this will show if you have a 32bit machine or 64bit machine. Alternatively, if you are using Windows XP, Windows…
Checking Database Connectivity for SIMS .net and FMS
Diagnose SIMS .net or FMS connectivity issues with the database server
Getting Pop-up “publisher could not be verified”/”Are you sure you want to Run this software”
To stop the message : “Publisher could not be verified. Are you sure you want to Run this software?” follow these steps:
SMART Board Activation Code
Once you have installed the SMART Board software, you will require the following code to activate it.
NB-AEBSI-BSRZN-C86Z8-WKCSR
Downloading 7zip
To download 7Zip…
I and other users have received an ‘XXXXX cannot save or create this file’ error message
Make sure the disk is not full or write protected
I want a shortcut to a file/folder I use regularly
Find the folder/file
Right click the file and follow the path to Send To – Desktop(shortcut) and click on this
Computer / Backup says I have insufficent space. How can I make more space?
If you are getting a message saying ‘ Insufficient Disk Space’ or your backup logs are telling you it cannot backup because you don’t have any space left on your disk you will need to delete some files to make more room…
Antivirus – Support for the antivirus scheme
This FAQ details the support available for Antivirus software provided under the ScoMIS antivirus scheme.
Antivirus – Unsupported downloads, McAfee VirusScan management tools etc
The following management tools and additional applications are available as part of the McAfee Antivirus scheme licence entitlement…