2 Jun 2017
Depending on how it was installed, the settings for McAfee Anti-Virus software may not be optimally configured for the best protection. For this reason, you can check the settings as per the…
22 May 2017
This release adds support for: Windows 10 Update To avoid system instability, upgrade VirusScan Enterprise to Patch 11. McAfee VirusScan Enterprise 8.8 Patch 11 Standalone Patch 11 Mcafee Zip Password: Contact Scomis Service Desk…
21 Dec 2015
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
12 Nov 2015
There is currently a known issue with the Mcafee Antivirus auto updating or manually updating on a South West Grid for Learning connection. This appears to be an issue across all versions of anti…
23 Feb 2015
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
29 Sep 2014
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open…
7 Aug 2014
McAfee ePolicy Orchestrator 5.1.1 is now available for download, this release is Windows Server 2012 Compatible... Note: Scomis does not support these applications beyond making them available for download Release Notes…
1 May 2014
Correct at time of release. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS6 The Customer shall ensure that its software at the Location shall be…
25 Mar 2014
USE THIS AT YOUR OWN RISK - DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing…
19 Nov 2013
Java 6 Vulnerability Scomis are being contacted by an increasing number of schools who have had their computers infected with malware. This coincides with the discovery of vulnerability within Java 6 which…
How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on…
23 Sep 2013
If you are having issues accessing links sent within an email from Devon County Councils School Communications please work through the following instructions: Go to internet explorer Click ‘tools’ and then ‘Internet…
9 May 2013
**CAUTION: Be aware that it will revert it to the previous version that was installed on your system. If you have not had a previous version installed it will mean that your…
13 Mar 2013
Top 15 Windows 8 Shortcut Keys. With the changes made to Windows with the introduction of Windows8 and the new Metro tile interface some important items are no longer accessible in the…
29 Nov 2012
Scomis Recommended Settings Scomis have produced this program to apply our recommended settings for a school installation of 8.7 or 8.8. Settings Applied: On Access - Heuristic scanner set to Medium from…
14 Aug 2012
The Apple Operating System, called OS X, is regularly updated incrementally, rather than by a few major releases like Microsoft Windows. The most recent versions are: 10.6.x = Snow Leopard 10.7.x…
27 Jul 2012
How to connect to an iPad to a Wi-Fi or Wireless Network To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon...…
11 Jun 2012
You may encounter the following error relating to various websites you try and open - Since the site is trusted, you may not want to bother with having to click YES every…
18 May 2012
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2. To access these sites (if you do not have access already) you will have to do the following: Go…
16 Jan 2012
Ensure that the Reviewing section is showing in the options at the top of the screen. You can either click on the arrows to go through each one to check you are happy with…
Text file types .doc – Microsoft Word Document - Automatically selected when saving in Word 2003 .docx – Microsoft Word Document - Automatically selected when saving in Word 2007 and 2010. Cannot…
In word there is an option to see where the paragraphs have been added, this can be turned off and on. Look for this icon in the toolbar at the top This…
12 Jan 2012
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with…
22 Dec 2011
Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say…
18 Nov 2011
If your School is using version 8.5 of the VirusScan software Scomis strongly recommend it is upgraded to the current installable release... Current VirusScan Installable Release – http://faq.scomis.org/kb2283/ Current VirusScan Patch – http://faq.scomis.org/kb2306/ Click…
19 Oct 2011
McAfee Anti Virus – Checking that the computer is getting maximum protection It has been noticed that there have been an increase in infected machines. When diagnostics have been run, it has become apparent…
7 Sep 2011
Sometimes SIMS .net or FMS will just not connect to the database server. Use this F.A.Q. to help work out if the workstation that you are using can access the database server…
19 Jul 2011
To stop the message : "Publisher could not be verified. Are you sure you want to Run this software?" follow these steps: Click Start -> Run -> Type gpedit.msc and click ok.…