13 Nov 2019
Correct at time of publish. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS 6 Operating Systems - Windows 7 (until January 14th 2020) Windows 8…
2 Jun 2017
McAfee Virus Scan is due for end of life 31/12/2021. Please ensure you have updated your antivirus before then. Depending on how it was installed, the settings for McAfee Anti-Virus software may…
22 May 2017
Note: Please be aware that McAfee VirusScan Enterprise is due to come to end of life on 31st December 2021. Please upgrade your Anti Virus before then McAfee VirusScan Enterprise 8.8 Patch…
21 Dec 2015
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
23 Feb 2015
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
29 Sep 2014
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open…
25 Mar 2014
USE THIS AT YOUR OWN RISK - DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing…
19 Nov 2013
How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on…
23 Sep 2013
If you are having issues accessing links sent within an email from Devon County Councils School Communications please work through the following instructions: Go to internet explorer Click ‘tools’ and then ‘Internet…
13 Mar 2013
Top 15 Windows 8 Shortcut Keys. With the changes made to Windows with the introduction of Windows8 and the new Metro tile interface some important items are no longer accessible in the…
12 Dec 2012
There are 3 Supportworks Servers: 10.224.104.160 - supportworks-app.scomis.org Joined to Simsnet.local domain. See Keepass for login credentials if required but normal indiciduals administrative domain logins will work. This box is the main…
14 Aug 2012
The Apple Operating System, called OS X, is regularly updated incrementally, rather than by a few major releases like Microsoft Windows. The most recent versions are: 10.6.x = Snow Leopard 10.7.x…
27 Jul 2012
How to connect to an iPad to a Wi-Fi or Wireless Network To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon...…
11 Jun 2012
You may encounter the following error relating to various websites you try and open - Since the site is trusted, you may not want to bother with having to click YES every…
18 May 2012
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2. To access these sites (if you do not have access already) you will have to do the following: Go…
16 Jan 2012
Ensure that the Reviewing section is showing in the options at the top of the screen. You can either click on the arrows to go through each one to check you are happy with…
Text file types .doc – Microsoft Word Document - Automatically selected when saving in Word 2003 .docx – Microsoft Word Document - Automatically selected when saving in Word 2007 and 2010. Cannot…
In word there is an option to see where the paragraphs have been added, this can be turned off and on. Look for this icon in the toolbar at the top This…
12 Jan 2012
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with…
22 Dec 2011
Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say…
7 Sep 2011
Sometimes SIMS .net or FMS will just not connect to the database server. Use this F.A.Q. to help work out if the workstation that you are using can access the database server…
19 Jul 2011
To stop the message : "Publisher could not be verified. Are you sure you want to Run this software?" follow these steps: Click Start -> Run -> Type gpedit.msc and click ok.…
13 Apr 2011
Once you have installed the SMART Board software, you will require the following code to activate it. NB-AEBSI-BSRZN-C86Z8-WKCSR Last Reviewed 19/08/2015
28 Jan 2011
7zip is a free/open source archive manager that supports multiple types of compressed file such as Zip, WAR and it's own native 7z format. How to get 7zip To download 7zip -…
27 Oct 2010
This message means that your the drive you are saving to is full or write protected. If the drive is full: To check this go to My Computer and click on the…
Find the folder/file Right click the file and follow the path to Send To – Desktop(shortcut) and click on this Reviewed 16/02/2015
If you are getting a message saying ' Insufficient Disk Space' or your backup logs are telling you it cannot backup because you don't have any space left on your disk you…
21 Oct 2010
This FAQ details the support available for Antivirus software provided under the Scomis antivirus scheme. McAfee Virus Scan is coming to it's end of life on the 31/12/2021. Please ensure your antivirus…