20 Oct 2016
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe…
22 Dec 2015
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of…
21 Dec 2015
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
27 Oct 2010
Log into EasyMail Select Options Select Mail Untick Send Messages as HTML then click Save Changes Reviewed 20/04/2015
2 Jul 2010
The SWGfL Managed Service provide by Research Machine (RM) blocks SPAM. In order to block SPAM that is sent to your school you can also notify RM of any you receive. Forwarding…
16 Feb 2010
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8 Sep 2009
Emails sent from Scomis normally go to the schools designated administration email address, ie admin@schoolname.devon.sch.uk Sometimes we receive enquiries asking for certain emails which are not relevant to the school administrator, be…
28 May 2009
A possible easy fix is to repair Microsoft Office. Go to your start menu – control panel – Programs and Features. From the list of installed applications right click on your installed…
DocX files are generated through Word 2007 and above these files are incompatible with earlier office versions. There is a compatibility pack on the Microsoft website which will allow DocX files to be…
By default when using Outlook 2002 - 2007 to access emails it removes the original email from Easymail and moves it to your Outlook. To correct this a tick needs to be placed…
To have the notifications show up: Open up outlook and go to File – Options – Mail. Under Message arrival tick Show an Envelope icon in the task bar. Reviewed 14/02/18