Adding Email Address Exception for Junk\SPAM Filtering

There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…

Setting up Outlook for RM Easymail users

If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of Microsoft Outlook please view the following connection settings and instructions on how to set this up: Microsoft Outlook 2013 Open Microsoft Outlook, click the File…

Mcafee Antivirus blocking sent emails within Outlook

There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…

SWGfL SPAM Email Filtering

The SWGfL Managed Service provide by Research Machine (RM) blocks SPAM. For example – In the week commencing 16th of May the service received 24,612,942 emails…