5 Jun 2018
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the…
3 Jul 2012
When clicking print in Supply Claims and getting the print dialogue box and clicking print again the printer only prints out first page, e.g. 1 of 5. To fix this when the…
22 Dec 2011
Please note - Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. Click on the Start button. Click on Devices…
5 Nov 2010
Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our…
27 Oct 2010
This is generally because there has been authentication setup on the multi printer / photocopier. You will need to: Check if there are any details in the safe detailing how to set…
7 Aug 2009
First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes…
28 May 2009
Windows 7 - Go to the start menu – Devices and Printers use the right mouse button on the printer you wish to choose and from the list choose Set as default printer. Your default…
First ensure the printer is plugged in and turned on. Go to Devices and Printers and Faxes and right click on the printer in question and choose Troubleshoot follow the steps provided to diagnose the issue.…
To add a network printer go to the start menu and click on Devices and Printers. Click on Add a Printer on the top bar of the window. Click on Add a…
This could be because your printer has been disconnected somehow. Check the network / USB cable from the printer is connected at both ends and in good condition. Check to see if other…
If this is happening your printer may be dirty. Check if your printer is able to run a cleaning cycle (print clean page) which can be found by clicking the Windows Start…