7 Jun 2018
Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply…
5 Jun 2018
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the…
2 Jun 2017
Depending on how it was installed, the settings for McAfee Anti-Virus software may not be optimally configured for the best protection. For this reason, you can check the settings as per the…
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
22 May 2017
This release adds support for: Windows 10 Update To avoid system instability, upgrade VirusScan Enterprise to Patch 11. McAfee VirusScan Enterprise 8.8 Patch 11 Standalone Patch 11 Mcafee Zip Password: Contact Scomis Service Desk…
15 Aug 2016
The Windows 8.1 Search tool is no longer just about scanning your own system. It's now integrated with Bing, delivering internet results and (sometimes) even Wikipedia-style summaries of whatever you're searching for.…
24 Dec 2015
The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
22 Dec 2015
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of…
21 Dec 2015
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
10 Apr 2015
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command…
7 Apr 2015
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need…
12 Mar 2015
If you get the error "invalid Partition Table!" when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all…
23 Feb 2015
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered.  Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server.   To do this: Open…
4 Jun 2014
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis…
1 May 2014
Correct at time of release. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS6 The Customer shall ensure that its software at the Location shall be…
28 Mar 2014
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user's profile. A member of staff with User Management permissions in…