13 Nov 2019
Correct at time of publish. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS 6 Operating Systems - Windows 7 (until January 14th 2020) Windows 8…
7 Jun 2018
Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply…
5 Jun 2018
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the…
30 Apr 2018
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You…
21 Mar 2018
In order to map a network drive, the user will need an account on both the machine they will be using and the main admin server machine with the same username and…
17 Nov 2017
The aspect used may have a grade set attached to it. This means that if you enter a grade that is not part of the grade set it will be invalid. The…
2 Jun 2017
McAfee Virus Scan is due for end of life 31/12/2021. Please ensure you have updated your antivirus before then. Depending on how it was installed, the settings for McAfee Anti-Virus software may…
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
22 May 2017
Note: Please be aware that McAfee VirusScan Enterprise is due to come to end of life on 31st December. Please upgrade your Anti Virus before then McAfee VirusScan Enterprise 8.8 Patch…
10 Feb 2017
Since the recent Microsoft Anniversary Update to Windows 10 which appeared to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection, including to our Hosted Application service. Users are…
20 Oct 2016
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe…
15 Aug 2016
The Windows 8.1 Search tool is no longer just about scanning your own system. It's now integrated with Bing, delivering internet results and (sometimes) even Wikipedia-style summaries of whatever you're searching for.…
24 Dec 2015
Please note Windows 7 will no longer be supported from January 2020 – customers are advised to upgrade to Windows 10 - https://faq.scomis.org/kb24897/ The following steps explain how to create a new…
22 Dec 2015
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of…
21 Dec 2015
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
9 Sep 2015
Error: "Error 2753. The File is not marked for installation" when installing Screwdrivers This error can occur when attempting to install Screwdrivers. Problem When you attempt to install Screwdrivers, you receive the…
10 Apr 2015
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command…
9 Apr 2015
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name…
7 Apr 2015
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need…
12 Mar 2015
If you get the error "invalid Partition Table!" when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all…
23 Feb 2015
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
6 Nov 2014
It is possible to connect to the Scomis Hosted Application Service ie hosted SIMS using Apple iOS, Android & Mac OS devices from home or in school using the Microsoft Remote Desktop…
29 Sep 2014
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open…
4 Jun 2014
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis…
28 Mar 2014
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user's profile. A member of staff with User Management permissions in…
25 Mar 2014
It is possible to connect to the Scomis Hosted Application Service (Terminal Server) using an Apple Macbook from home or in school using the Microsoft Remote Desktop client. NOTE: Capita SIMS .net…
USE THIS AT YOUR OWN RISK - DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing…
20 Nov 2013
What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them.…