Currently Supported Software Versions
A list of currently supported software versions correct at time of release.
Firewall and proxy settings for Google Drive
Before users on your network will be able to access Google Drive and Google Docs editors, your firewall rules should connect to the following hosts and ports. Otherwise, users may be blocked or denied access from these services. For the following hosts, [N] means any single decimal digit and * means any string not containing a…
Cannot load or display internet web page
Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply from 37.128.134.205: bytes=32 time=12ms TTL=54). If there is no IP address, there may be a problem with the DNS/Hosts file which is usually…
Clear print queue/print queue stuck
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…
Redstor Remote Backup Part 3; File & folders Selections and Options
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You should have also created and configured the backup account using FAQ KB19769 Once the client software has finished the initial configuration, the Redstor…
Windows 10 – Map network drive for Admin F & G drives
In order to map a network drive, the user will need an account on both the machine they will be using and the main admin server machine with the same username and password. If the user has already been setup with the same username and password on the server, ignore this step. On the main…
Every time I input a grade into a marksheet a box appears and it will not let me enter it.
The aspect used may have a grade set attached to it. This means…
Recommended Settings for McAfee Anti-Virus
McAfee Virus Scan is due for end of life 31/12/2021. Please ensure you have updated your antivirus before then. Depending on how it was installed, the settings for McAfee Anti-Virus software may not be optimally configured for the best protection. For this reason, you can check the settings as per the instructions below. Accessing the…
Windows 10 Creators Edition Update & Scomis Hosted Applications Launcher
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…
Antivirus: McAfee VirusScan Enterprise 8.8 Patch 16
Note: Please be aware that McAfee VirusScan Enterprise is due to come to end of life on 31st December 2021. Please upgrade your Anti Virus before then McAfee VirusScan Enterprise 8.8 Patch 16 (Installable release) Standalone Patch 16 (Patch only) Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required) Scomis Service Desk email: scomis@devon.gov.uk…
Windows 10 Anniversary Update (32bit) connectivity issues with Scomis Hosted Applications (Microsoft fix)
Since the recent Microsoft Anniversary Update to Windows 10 which appeared to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive error messages relating to RDP (Remote Desktop Protocol). Previously the only way to resolve this…
Adding Email Address Exception for Junk\SPAM Filtering
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…
How do I search in Windows 8?
The Windows 8.1 Search tool is no longer just about scanning your own system. It’s now integrated with Bing, delivering internet results and (sometimes) even Wikipedia-style summaries of whatever you’re searching for. To give this a try, launch the Charms bar, click Search, type ‘Marilyn Monroe’ and press Enter. As well as seeing any matches…
How to add a new Windows user – Windows 7
Please note Windows 7 will no longer be supported from January 2020 – customers are advised to upgrade to Windows 10 – https://faq.scomis.org/kb24897/ The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
Setting up Outlook for RM Easymail users
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of Microsoft Outlook please view the following connection settings and instructions on how to set this up: Microsoft Outlook 2013 Open Microsoft Outlook, click the File…
Mcafee Antivirus blocking sent emails within Outlook
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…
How to boot a Mac (OSX) into Recovery mode
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…
Add shared drives to your desktop on OSX (Mac)
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name of the computer you are connecting to (e.g. SERVER, SCOSERVER, ADMIN1) and the username and password you use to get access to the…
Mac will not access the App Store and secure websites
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need to set the proxy for Secure Web Sites: Open System Preferences Click on Network Preferences Select your active network connection on the left panel…
PC giving error “Invalid Partition Table!”
If you get the error “invalid Partition Table!” when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all removable or external drives. Restart the computer. Wait for the BIOS status screen to appear. The screen will either have the logo of…
Can I set a password on an Excel Spreadsheet? (Excel 2010)
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button , click Save As, and on the bottom of the Save As dialog, click Tools. On the Tools menu, click General Options. Under File…
Changes to SWGfL Internet Filtering
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015. In order for the RM SafetyNet Filtering service to perform filtering on all Google searches (such as images), there is a need to…
Scomis Backup Utility – SIMS DB Expected backup file not found
SIMS Database failing to backup and the following shows in the log file: 12-11-2016 10:47:47 Starting backup of database: sims UAC OS Detected Backing Up database using DBAttach Method Exception attempting to create backup. Expected backup file not found. Backup not completed. To resolve this you will need to recreate the backup entry in the Scomis…
Hosted SIMS using Apple iOS / Android / Chrome devices – how to connect iPad / iPhone / Android / Chromebook guide
It is possible to connect to the Scomis Hosted Application Service i.e. hosted SIMS using Apple iOS, Chromebook, Android & Mac OS devices from home or in school using the Microsoft Remote Desktop client application. NOTE: SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that…
Incorrect username or password when trying to connect to backup client in Storage Platform console
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that the encryption key used contains a character which causes this error – ie a colon : Check the Scomis password generator to see…
GotoAssist Corporate – Customer requirements – client v11.2
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software will connect fine. In the event of problems/troubleshooting, this FAQ details the requirements and settings that may need to be updated at the…
Setting the Proxy Server in Internet Explorer
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open Internet Explorer Click the Tools button, and then click Internet Options. Click the Connections tab, and then click LAN settings. Select the Use…
Suggested Google Chrome GPO ADM Settings – (AMEND AS APPROPRIATE)
The following setting are just a suggestion on how to configure the Google Chrome Group Policy for User Configuration This is based on the ADM file as of 2nd February 2014 – a more up to date ADM may differ. Browse to User Configuration – Administrative Templates right click and select Add/Remove Templates…Import the Chrome…
Information re leaving SWGfL
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis but some changes may be required to be made by your new ISP. Remote support can continue outside of SWGfL. Filtering – The…
Left Handed Mouse Click in Terminal Server
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user’s profile. A member of staff with User Management permissions in SIMS will need to add the shortcut by opening the TS Shortcuts tool found within the User Management tab. The Swap Mouse Buttons…