2 Jun 2017
Depending on how it was installed, the settings for McAfee Anti-Virus software may not be optimally configured for the best protection. For this reason, you can check the settings as per the…
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
22 May 2017
This release adds support for: Windows 10 Creators Update To avoid system instability, upgrade VirusScan Enterprise to Patch 9. McAfee VirusScan Enterprise 8.8 Patch 9 Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required)…
10 Feb 2017
Since the recent Microsoft Anniversary Update to Windows 10 which appeared to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection, including to our Hosted Application service. Users are…
20 Oct 2016
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe…
18 Oct 2016
Support for additional Microsoft Office products This release adds support for: Microsoft Office 365 Microsoft Office 2016 Windows 10 Anniversary Update Please note that running Windows 10 Anniversary Update with releases earlier…
15 Aug 2016
The Windows 8.1 Search tool is no longer just about scanning your own system. It's now integrated with Bing, delivering internet results and (sometimes) even Wikipedia-style summaries of whatever you're searching for.…
24 Feb 2016
Important - this web access portal has been developed specifically for Chromebook access to the Scomis Hosted Applications platform. It is now in Open Beta phase and is available to all Scomis Hosted…
24 Dec 2015
The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
22 Dec 2015
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of…
21 Dec 2015
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
12 Nov 2015
There is currently a known issue with the Mcafee Antivirus auto updating or manually updating on a South West Grid for Learning connection. This appears to be an issue across all versions of anti…
9 Sep 2015
Error: "Error 2753. The File is not marked for installation" when installing Screwdrivers This error can occur when attempting to install Screwdrivers. Problem When you attempt to install Screwdrivers, you receive the…
10 Apr 2015
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command…
9 Apr 2015
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name…
7 Apr 2015
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need…
12 Mar 2015
If you get the error "invalid Partition Table!" when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all…
23 Feb 2015
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
6 Nov 2014
It is possible to connect to the Scomis Hosted Application Service ie hosted SIMS using Apple IOS Android devices and Android devices from home or in school using the Microsoft Remote Desktop…
29 Sep 2014
We are currently using GotoAssist Corporate for part of the remote support services that we provide. In most cases when requested to use this software by a Support Desk member, the software…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open…
7 Aug 2014
McAfee ePolicy Orchestrator 5.1.1 is now available for download, this release is Windows Server 2012 Compatible... Note: Scomis does not support these applications beyond making them available for download Release Notes…
4 Jul 2014
Problem: When trying to attach a file within Easymail a message pops up saying " Is not accessible", but you can access the drives within Windows Explorer. Resolution: This happens when…
2 Jul 2014
The Scomis remote backup service (using Attix5 remote backup software) is available to all customers, whether they use SWGfL or another Internet Service Provider (ISP). Customers outside of Devon Local Authority /…
4 Jun 2014
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis…
1 May 2014
Correct at time of release. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS6 The Customer shall ensure that its software at the Location shall be…
28 Mar 2014
To change to a left handed mouse click within Terminal Server, a short cut will need to be added to the profile. A person within the school with User Management permissions will…
25 Mar 2014
It is possible to connect to the Scomis Hosted Application Service (Terminal Server) using an Apple Macbook from home or in school using the Microsoft Remote Desktop client. For instructions on configuring…
USE THIS AT YOUR OWN RISK - DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing…