24 May 2017

Windows 10 Creators Edition Update & Scomis Hosted Applications Launcher

Posted by paul.webster
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
22 May 2017

Antivirus: McAfee VirusScan Enterprise 8.8 Patch 9

Posted by Matthew.Evans
This release adds support for: Windows 10 Creators Update To avoid system instability, upgrade VirusScan Enterprise to Patch 9. McAfee VirusScan Enterprise 8.8 Patch 9 Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required)…
18 Oct 2016

Archived: Antivirus: McAfee VirusScan Enterprise 8.8 Patch 8

Posted by michael.stone
Support for additional Microsoft Office products This release adds support for: Microsoft Office 365 Microsoft Office 2016 Windows 10 Anniversary Update Please note that running Windows 10 Anniversary Update with releases earlier…
15 Aug 2016

How do I search in Windows 8?

Posted by Rachel.hill
The Windows 8.1 Search tool is no longer just about scanning your own system. It's now integrated with Bing, delivering internet results and (sometimes) even Wikipedia-style summaries of whatever you're searching for.…
24 Dec 2015

How to add a new Windows user – Windows 7

Posted by Zak Colton
The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
22 Dec 2015

Setting up Outlook for RM Easymail users

Posted by Zak Colton
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of…
21 Dec 2015

Mcafee Antivirus blocking sent emails within Outlook

Posted by Zak Colton
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing…
12 Nov 2015

Mcafee Antivirus is not auto updating on a SWGfL connection

Posted by Zak Colton
There is currently a known issue with the Mcafee Antivirus auto updating or manually updating on a South West Grid for Learning connection. This appears to be an issue across all versions of anti…
10 Apr 2015

How to boot a Mac (OSX) into Recovery mode

Posted by Matthew.Evans
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command…
7 Apr 2015

Mac will not access the App Store and secure websites

Posted by Matthew.Evans
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need…
12 Mar 2015

PC giving error “Invalid Partition Table!”

Posted by Matthew.Evans
If you get the error "invalid Partition Table!" when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all…
23 Feb 2015

Can I set a password on an Excel Spreadsheet? (Excel 2010)

Posted by Zak Colton
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered.  Also remember that passwords are case sensitive. Click the File Button ,…
20 Jan 2015

Changes to SWGfL Internet Filtering

Posted by admin
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
9 Sep 2014

Setting the Proxy Server in Internet Explorer

Posted by admin
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server.   To do this: Open…
7 Aug 2014

AntiVirus: McAfee ePO 5.1.1 Now Available

Posted by scomis@devon.gov.uk
McAfee ePolicy Orchestrator 5.1.1 is now available for download, this release is Windows Server 2012 Compatible...   Note: Scomis does not support these applications beyond making them available for download   Release Notes…
4 Jul 2014

Cannot access network drives within Easymail attachments

Posted by Zak Colton
Problem: When trying to attach a file within Easymail a message pops up saying " Is not accessible", but you can access the drives within Windows Explorer.   Resolution: This happens when…
4 Jun 2014

Information re leaving SWGfL

Posted by scomisWR
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis…
1 May 2014

Currently Supported Software Versions

Posted by ben.mcgowan
Correct at time of release. Please see below for supported software versions Management Information System - Capita SIMS Capita FMS6 The Customer shall ensure that its software at the Location shall be…
28 Mar 2014

Left Handed Mouse Click in Terminal Server

Posted by Zak Colton
To change to a left handed mouse click within Terminal Server, a short cut will need to be added to the profile. A person within the school with User Management permissions will…