GoTo Resolve – Requirements

System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience. Desktop Requirements Hardware 1.33 GHz Dual-core CPU 130MB free memory 260MB free space Network A working internet connection with stable 1 Mbps download upload bandwidth….

GDPR & Subject Access Requests (SARs)

A report is available which will output student data held in Sims through Routines>Data Out>Person Data Output.  Users will need to be assigned to the Data Protection permission group in System Manager in order to run the report. This can be used in conjunction with other reports and outputs to assist the user to complete any SARs…

GDPR Information for Schools including Data Retention

For further information on GDPR Regulation for schools, see the Scomis website Scomis Guidance on GDPR Or alternatively see the following sources for guidance : DfE Data Protection Toolkit Within this link : Information Record Management Society – School’s Toolkit the Document ‘Information Management Toolkit for Schools’ contains a Data Retention Schedule at the end of the…

Advanced Attendance Reports from User Groups

Scomis have produced a variety of reports which allow more detailed analysis of attendance data. The attached files will need to be imported into SIMS Reports and will be accessible through the Reports Menu, which will be under the Student Focus. Please download and unzip the compressed file and then import the individual .repdef files…

Changes to SWGfL Internet Filtering

Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015. In order for the RM SafetyNet Filtering service to perform filtering on all Google searches (such as images), there is a need to…

Setting the Proxy Server in Internet Explorer

In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server.   To do this: Open Internet Explorer  Click the Tools button, and then click Internet Options. Click the Connections tab, and then click LAN settings. Select the Use…

How to securely clean a Hard Drive using Data Wipe disk

USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ.   If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM.   Download the zipped ISO DataWipe for burning to disk Or The latest version can be…

CryptoLocker/Wannacry Malware

What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them. Once your files have been encrypted by CryptoLocker/Wannacry they are not recoverable by any means other than paying the money demanded. Even if…

How do I tell if I have Java installed and what version I have?

How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…

How to connect your iPod or iPhone to a Wireless Network.

  Please note that although the Apple iPod and iPhone both use the same operating system (IoS) there may be minor differences in the layout of the screens. In light of this commonality the term ‘Device’ will be used in place of iPod and/or iPhone.  1: Start up your Device  2: Tap the Settings icon…

How to get a Google Chromebook’s MAC Address

Some managed networks require that your wireless device’s MAC Address ( a unique identifying code) be added to a list of devices that have permission to join the network. To obtain the MAC address of your Google Chromebook…  1:  Start the Chromebook up.  2:  Click on the Network Icon in the corner of the screen….

How to configure your iPad to use a Proxy Server

Some networks require you to use a proxy server to access the Internet. A proxy server is another computer or device that acts as an intermediary between you and the Internet by relaying your requests to a server and the servers responses back to you. Unfortunately, this type of setup requires you to specify certain…

In Mac OS X, how can I check to see if a computer is on the network?

In Mac OS X, to see if a computer is on the network, use the Network Utility to ping the remote host. A ping is a small packet of data sent to the remote host and then sent back by the recipient computer. If the computer is not on the network, it will not be…

PC Waste Disposal

Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our recycling facility in Stone where all materials are broken down for recycling. If a school is in the process of buying equipment from…