When attempting to access the Scomis Training environment on https://train.scomis.org we have seen a small number of users experience the following error: “Error – expecting a single child node with tag: authentication” If you click on “OK”, you receive the following error: “Error – Failed to connect to the Connection Server.” To resolve this error,…
When using Microsoft Edge browser to access the Training and Support environment (https://train.scomis.org) we have seen the following behaviour: Browse to https://train.scomis.org Log in with user details, user is presented with the option for the Primary or Secondary Training Pools. User clicks on one of the pools to launch a session but the following message…
Error: Security package error occurred in the transport layer for Windows 10 users trying to connect to Scomis Hosted Applications platform. This issue is affecting Windows 10 users that are connecting to the legacy gateway server for Windows 7 machines. The following FAQ http://faq.scomis.org/kb11624/ has more information related to the specific gateway servers. The default…
From version v6.10 of the Scomis Hosted connector, it is possible for an administrator to set a registry key that will force the Scomis Hosted Applications connector to always use a gateway Server when connecting to the Scomis Service. This is done by setting a registry key in the HKEY_CURRENT_USER registry key. This option should…
Hosted school – error window “Unable to connect to Truancy Call” Reset the user’s profile in the first instance. kb20135
When logging into Hosted SIMS, the user may experience a local SIMS login box or the following error: This error will appear after the initial Remote Desktop Connection screen and after the blue/green Windows server screen where the user profile and group policy settings are being loaded. This is common when the user is logging…
An error has occurred downloading files, error: The server was unable to process the request due to an internal error This was resolved by AVCO at their end. kb19822
Below are some useful tips for troubleshooting issues with Solus 3. Ensure that the Solus Installation Pre Requisites have been met, check list below: All machines that will form part of the SOLUS3 environment, being those that are used for SIMS, SIMS Discover or FMS, will require certain pre-requisites before the installation of the Agent…
‘Error: Could not open macro storage.’ when running a report via Reports > Run Report. The cause of this problem was a Microsoft Word File Block Setting. To resolve this you will need to open Microsoft Word and click on File -> Options. On this screen select Trust Centre -> File Block Settings….
After upgrading to version 5.x of the Scomis Hosted Apps connector from an earlier version, i.e 5.10 to 5.13 you mayreceive the following error…
Error: This exceeds the maximum width when running a report in SIMS. This is because the report is running as a Word List Report. It would need to be changed to a Form Report (RTF) output on the Define Presentations screen. Ensure that Form Report (RTF) is selected. Sometimes it will show as…
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
When installing the Scomis Hosted Apps Connector the installation package will attempt to remove existing versions before completing installation. In some circumstances this will not be possible and you will get an error stating
The current auto upgrade application for the external connector was not designed to work on Windows 7 workstations…
If some of the web-parts are not working for a user whether parent or teacher the most likely cause is due to them having upgraded to Internet Explorer 10 or 11 (IE10, IE11).
Issue: The system state backup may fail with the following message in the log: Message: 01:00:05 [System State (using Wbadmin)]: Performing system state backup Message: 01:00:05 [System State (using Wbadmin)]: Waiting for wbadmin to complete. Warning: 01:00:11 [System State (using Wbadmin)]: System state backup failed: Exit Code = -2 Cause: This message indicates that the…