A notification/alert can be sent to a teacher, who is due to cover a class, to advise them that they are covering a particular class. Unfortunately this is not an automatic process and will need to be carried out manually. Go to Focus-School-Arrange Cover and select the day/absence in question. Once this is open, you…
Defining the Recipients of Exam Result Messages Select Tools | InTouch | Exam Results Setup | New In the Basic Details panel, enter a Description for the definition. Select the Exam Season for the definition from the drop-down list. If an embargo has been set up for the selected season, the Embargo End date…
Some schools wish to send their next year’s timetable early, i.e. in June or July, so that the students can begin next year’s classes before the end of the academic year. In order to do this you will need to send a copy next year’s timetable for the appropriate date range, taking care to edit…
It is not recommended to send a change to the cycle mid year, but in some cases it is necessary if the times or number of periods must be changed before the start of the new year. If the cycle is changed and sent mid year then the correct date range must be entered. It should…
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…
Send option is greyed out in InTouch so emails cannot be completed. As well as a valid email address in the To field please make sure there is text in both the Subject line and in the main body of the message.