An error message saying “Reason 0” may sometimes appear when trying to log into the local version of SIMS. You will first need to try using this Diagnostic tool as shown in this FAQ: https://faq.scomis.org/kb15928/ If this does not work, you will then need to try resetting this manually as shown below: Open Services on…
A school may need to update their Service Terms however this may involve a lot of work, if the school is in an academy/federation it may be a case that a school within this academy/federation can share the updated service terms to save time. For the school to be able to export Service Terms they…
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…
Scomis can provide quotes for installation services for schools. These range from new workstations on schools networks right through to fully managed installations of whole school solutions including network infrastructure and multiple servers. We can provide services for both the curriculum and administrative networks within schools. Please contact the Scomis service desk on scomis@devon.gov.uk or 01392 385300…
Depending on how your network has been configured the Encryption Service software may fail to install in a Viglen Classlink network…
This FAQ explains some of the benefits of the ScoMIS encryption service and how this compares in each case to the open source truecrypt solution…