If you have changed support provider to Scomis, you will need to send an email to Education Software Solutions to ask for your Solus to be updated to reflect that Scomis are now your current support providers. This enabled Scomis to authorise upgrades and send out patches to you. Please email SIMSSupportPartners@educationsoftwaresolutions.co.uk. ESS will…
Capita have changed the service URL for their SOLUS3 Platform: The old URL was http://s3dl.capitasolus.co.uk The new URL is http://s3dl.ess-solus.co.uk What is the impact for users of SOLUS3? The downloading of patches and updates via SOLUS3 may fail if the new URL is not approved for access via internet filtering systems. Capita are therefore recommending that customers…
Schools that have left their local LA for support may receive this error trying to deploy SIMS & FMS upgrades via Solus 3. This is due to a setting which was used by their MIS Support team. To resolve the error where the update package is missing in the repository you will need to go…
Below are some useful tips for troubleshooting issues with Solus 3. Ensure that the Solus Installation Pre Requisites have been met, check list below: All machines that will form part of the SOLUS3 environment, being those that are used for SIMS, SIMS Discover or FMS, will require certain pre-requisites before the installation of the Agent…
If your updates are not scheduled to run automatically then follow the below procedure to use Solus 3 to check for updates. On the machine where Solus 3 is installed, run the SOLUS3 User Interface from the icon on the desktop. From the main Solus 3 screen, click on “Upgrades” and…
To check the status (success/failure) of an update that has been deployed either manually or automatically using Solus 3, please do the following: Open Solus 3 by clicking on the desktop shortcut for the “Solus 3 Deployment Server UI” Go to “Upgrades” and then “Deployment History”. You will be…
If your updates are not scheduled to run automatically, then follow the below procedure to use Solus 3 to check for updates. On the machine where Solus 3 is installed, run the SOLUS3 User Interface from the icon on the desktop. From the main Solus 3 screen, click on “Upgrades”…
If you have got Solus 3 installed on your Windows Server based Active Directory network and wish to add a new SIMS/FMS/Discover workstation then please do the following: On the server where Solus 3 is installed (usually the SIMS server), open the Solus 3 Deployment Server UI. Once opened, click…
If you have got Solus 3 installed on your Windows 7 based Admin network and wish to add a new SIMS/FMS/Discover workstation then please do the following: On the new machine which is to be added, browse to G:\SOLUS3\Workstation Setup Files . In this folder you will see the installer files for the Solus 3…