An error message saying “Reason 0” may sometimes appear when trying to log into the local version of SIMS. You will first need to try using this Diagnostic tool as shown in this FAQ: https://faq.scomis.org/kb15928/ If this does not work, you will then need to try resetting this manually as shown below: Open Services on…
When we release SIM’s latest update onto our Hosted platform the SIMS Auto Update tool, included with the External Connector, will automatically update the instance of SIMS included with the connector to the same version. However some third party applications such as Inventry are constantly connecting to SIMS which stops the auto update tool from…
Upon trying to open the local copy of SIMS you may encounter the following error: Incorrect C:\Program Files\SIMS\SIMS .net\connect.ini file : System.Exception When downloading the connector for the first time, it should automatically update the connect.ini file with your schools database information. The file should look like the following: [SIMSConnection] ServerName=SIMSDB12\SIMS2008 DatabaseName=School Name ConnectionType=TrustedAuto CommandTimeout=1000000…
This FAQ demonstrates how to make the Open VPN Service automatically start if it keeps stopping despite the PC being left on or each time it is turned on. Check the services (WIN + R and type in ‘services.msc’) to ensure that the Open VPN service is set to start automatically by going to ‘Properties‘…
The Scomis External Connector Diagnostics tool is located in C:\Support\ after the installation of an External connector. It can alternatively be downloaded directly from here. If you have just installed an external connector and it is not working run this tool. Check IP Addresses:Click on Check IP addresses, if it only shows one address: –…
Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…
An updated version of AutoUpdate is now available. The new version runs as a Windows Service which has sufficient access permissions to check and update the installed SIMS .net applications folder. This version works for both legacy SWGfL direct connection customers as well as the replacement External Connector OpenVPN. How to get the latest version?…
SIMS.ini is used be the Capita SIMS .net and related applications to store the file paths and settings used by the application and software updaters. It is always located in the C:\Windows folder. It can be edited in a text editor such as Notepad, but in order to save requires elevated permissions as the file…
The HOSTS file is a method of bypassing Domain Naming Services (DNS) for host lookups. It is often used to identify local network computers or to redirect/fake the address of another computer. The HOSTS file is always located in C:\Windows\System32\Drivers\etc regardless of whether the operating system is 32bit or 64bit. A standard sample is always…
Schools who use Third party applications that integrate with SIMS .net have to use the Scomis VPN version of the External Connector. This solution uses OpenVPN to create a secure connection between the schools computer and the Scomis network. As OpenVPN runs as a high level System account, the new External Connector takes advantage of…
To request the external connector please go to the following webpage
The current auto upgrade application for the external connector was not designed to work on Windows 7 workstations…
This article is only relevant for schools on our hosted applications platform who have 3rd party software which links with SIMS and which Scomis do not currently host (eg – current commonly used applications in school are Nationwide Cashless Catering, ALPS) Please see article http://faq.scomis.org/kb2170/ for a full list of third party applications which fit…
What is an external connector