ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…
In February, ESS SIMS was acquired by new independent owners and is therefore no longer part of Capita. As of the 21st May 2021 the legal name of the company formerly known as Capita ESS Ltd will be changing to Education Software Solutions Ltd. The abbreviation ‘ESS’, which they have been using since February, will…
There are two ways that this information can be viewed. The first is through Focus/In Touch/Show Messages. This displays an Inbox and Sent box. However, an easier and more beneficial way to see this information is by running an InTouch report. Please go to Reports/InTouch/Messaging Audit. This report provides details of all messages sent to,…
When sending messages to applicants through In-Touch, you may receive the error ‘The following recipients do not have any selected communication method’. The reason this is not picking up any of the applicants contact details is because its trying to pick up the applicants contact details themselves. Please change the category to ‘InTouch Contacts of…
When each student is added to the detention choose the mail button Select Send Later option and enter the day/time required This can be checked by going to Focus>InTouch>Check messages kb20977
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text messages. Pageone log in details can be found in Tools>InTouch>Module set up They can be contacted on 0333 200 5033 or via email at customersupport@pageone.co.uk.
When sending out intouch emails, you may wish to redirect responses to your school email rather than the intouch inbox. This can be done by following the steps below. Go to Tools – Intouch – Message Type Defaults Setup In here, search for the message type – eg. General Message and open the record…
Defining the Recipients of Exam Result Messages Select Tools | InTouch | Exam Results Setup | New In the Basic Details panel, enter a Description for the definition. Select the Exam Season for the definition from the drop-down list. If an embargo has been set up for the selected season, the Embargo End date…
InTouch requires the following criteria in order for a communication to be sent to contacts. InTouch Communications box must be ticked Telephone number / Email address must be set to ‘Primary’ and have a ‘Location’ Correspondence box must be ticked Parental Responsibility must be ticked Important Note: If the Court Order check box within the…
It is possible to send InTouch messages to contacts of students who have now left. There are currently two workarounds for this: Create a User Defined Group for the Contacts Go to Focus | Group | User Defined Groups and enter a Group Description and Short Name. Make sure that the Active State is set…
Main: This is used for reporting purposes only and does not pull through or populate within the InTouch module in SIMS.net Primary: This will need to be selected for all mobile numbers and email addresses that you would like available in the InTouch module
Send option is greyed out in InTouch so emails cannot be completed. As well as a valid email address in the To field please make sure there is text in both the Subject line and in the main body of the message.
You can set up Exam Alerts via the following: Tools | InTouch | Exam Reminder Alerts Setup to display the Find Exam Reminder Alert Definition browser. You can send an SMS or email message to internal examination candidates who are scheduled for an exam, reminding them of a forthcoming examination. The message can also be…