The version of SIMS on my External Connector is out of date

When we release SIM’s latest update onto our Hosted platform the SIMS Auto Update tool, included with the External Connector, will automatically update the instance of SIMS included with the connector to the same version. However some third party applications such as Inventry are constantly connecting to SIMS which stops the auto update tool from…

Invalid user name/password error when logging into Hosted SIMS

When logging into Hosted SIMS, the user may experience a local SIMS login box or the following error: This error will appear after the initial Remote Desktop Connection screen and after the blue/green Windows server screen where the user profile and group policy settings are being loaded. This is common when the user is logging…