Assessment results not showing in CTF received from previous School
A CTF will only export Statutory results and Programme of Study results. Therefore, any bespoke internal tracking/progress assessments will not show in the CTF.
Exam Results Missing
In the first instance, please check through route: Reports | Results |This will show all the ‘certification’ results for the pupil regardless of QCA subject codes or Award to Course Links. ANY RESULTS NOT VISIBLE IN THIS ROUTE INDICATE THAT RESULTS HAVE NOT BEEN IMPORTED. YOU MUST CHECK THIS ROUTE EVEN IF YOU BELIEVE THAT…
Travel Tab Not Showing For Parents
Schools may have selected the Travel tab in the Product Admin in order for it to appear for parents in ParentApp however the tab is not showing in the app The reason for this is that the tab in the app is linked to the Route lookup table….
Setting Up Missing Register Notifications
Missing Register Notifications can be set up as one of the Homepage widgets. On the Homepage go to Configure, this will open the Configure Homepage screen. On this screen you can increase the number of panels available on the Homepage if necessary by increasing the number and selecting the tick, you must have a blank…
Pupil missing from label list
School is running a class list in reports but one pupil is missing – the output is mail merge to labels. If this pupil should be the first on the second (or subsequent) pages then check the word template. Remove <<Next Record>> from the last label on the page – save The same issue may…
Error – Installation package missing in the repository in Solus
Schools that have left their local LA for support may receive this error trying to deploy SIMS & FMS upgrades via Solus 3. This is due to a setting which was used by their MIS Support team. To resolve the error where the update package is missing in the repository you will need to go…
FMS, Salary Projection – My cost centres and staff have duplicate entries
FMS, Salary Projection – My cost centres and staff have duplicate entries. This happens when amendments have been made to cost centre names by adding letters or numbers in front of the existing cost centre in Tools>General Ledger Setup> Tab 2 Cost Centre. To resolve this issue go to Tools>Define Financial Year> Define Salary…
Missing Hosted SIMS Shortcut
Your SIMS Terminal Server shortcut has dissapeared from your desktop and start menu…
Students Missing from Options
In order for students to be available for Transfer in to Options they must be in a Band in the New Year. This is often an issue is a student joins the school after the main bulk of students have been Transfered to Options. Check the following steps The students are entered in the current…
Discover Dynamic Group Not Showing In SIMS
A Dynamic Group which has been created in Discover will only appear in SIMS.Net if you have members in the group eg. You have created a group for In Care and you do not currently have any In Care students; the group will not appear in SIMS.net until you have a student who has an…
How do I request a pupil’s ULN ?
Routines | Data Out | CTF | Export CTF Select option ULN Request/Update. Select the pupils who require a ULN. All students 14 & above will require a ULN Number You must not include pupils whose data you have been asked to protect. This typically includes pupils in witness protection programmes, vulnerable learners, and certain…
Course Manager – Missing Courses
I have created a new course, saved it but can’t find it when searching for it. Try removing the dates from the search criteria – just drag your mouse over the from and to dates and delete so that the date fields are empty and search again. This is usually caused by no members being…
Census error 9999 – Module is missing
This error is caused when a Leaver does not have any ethnicity and/or language data recorded. The absence of this module appears to confuse the DfE validation rules.
We had a power cut now I can’t see the entries I made in Claim Preparation
This is due to the system crashing and it needs rebuilding……..
My upload file isn’t in AnyComms
This is usually due to the previous steps not being completed………
I want to select a pupil for a CTF but they are missing.
If pupils are not showing in the list to be included in the CTF please make sure the tick box that is located in tab 3 – ‘Students’ that is named ‘Include students already exported’ is ticked and then refresh. If the pupil/students are still missing from the list, check the view being used is correct. The choices…