Schools may have selected the Travel tab in the Product Admin in order for it to appear for parents in ParentApp however the tab is not showing in the app The reason for this is that the tab in the app is linked to the Route lookup table….
When a user is invited to use SIMS Online Services, it keeps the original email that was invited and doesn’t update when the email is changed in SIMS. There doesn’t appear to be a way to cancel the invitation so what you need to do is to go to https://admin.sims.co.uk and browse to Manage Users…
The school has been informed of a change to an email address, this has been left overnight but has not updated on the Admin Console. Ensure that the user’s email address has been updated and marked as Primary in SIMS Wait up to an hour for SIMS Parent to be updated. Return to the Manage…
Below is a summary of the setup process, for more detail please download the Sims Parent Install guidance. Step 1 : Register The nominated Sims Parent Administrator at the school emails distribution@capita.co.uk to request Sims Parent with the following information NB If you are requesting the free Parent Lite version – please go to Order Parent Lite App from here…