| | | | | | | | | | | | | |

GoTo Resolve – Requirements

product icon

System Requirements for End users

These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience.

Desktop Requirements

Hardware
  • 1.33 GHz Dual-core CPU
  • 130MB free memory
  • 260MB free space
Network
A working internet connection with stable 1 Mbps download upload bandwidth.
Operating System
  • Windows 7 SP3 and above
  • Windows Server 2008 R2 and above
    Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.
    Tip: To start unattended access, you must first open TCP port 8883 on the remote device. This restriction applies to the following operating systems:

    • Windows 8 and earlier
    • Windows Server 2012 and earlier
  • macOS BigSur (11) and above
    Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
  • Linux
    Restriction: Remote Control is currently not available on Linux devices.
  • Chrome OS
    Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
Browser
The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.

 

To permit Scomis to remote support devices, we suggest you allow the GoTo URLs listed below to ensure that GoTo services are able to connect.

Allowlisting and GoTo Resolve – GoTo Resolve Support

These settings may need to be applied by the schools IT support

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

Can I use Google Chrome

ByViv

There is no reason why schools can not use Google Chrome as an alternative web browser   kb6385   Reviewed 01/04/2015 How useful was this article? Click on a star to rate it! Submit Rating Average rating / 5. Vote count: No votes so far! Be the first to rate this post.

Creating Contract Letters and Documents

ByRyan Foweraker Scott

The Contract Printing shortcut within Hosted SIMS is no longer supported. The Contract Letters and their contents from the shortcut can still be used but the contents should be checked with either the Local Authority or whoever supplies the HR Support for the school. Scomis no longer provide support for producing Contract Letters. How useful…

Microsoft Remote Desktop Web Client Information

Byadmin

Remote Desktop Web Client is a Microsoft Solution that empowers any modern HTML 5 Standards Compliant web browser to access a Remote Desktop application without the need to install any additional software on the end users device. Scomis have successfully piloted the Web Client to a select number of schools during the period February to…

Creating a CTF for pupils in more than one year group

Byemily.stone

Please see the following document for advise on how to create a CTF for pupils in more than one year group:   Creating a CTF for Pupils in More than One Year Group How useful was this article? Click on a star to rate it! Submit Rating Average rating / 5. Vote count: No votes…

Manually inviting user to Parent App / Parent Lite App

ByLiam Motevali

When a user is invited to use SIMS Online Services, it keeps the original email that was invited and doesn’t update when the email is changed in SIMS. There doesn’t appear to be a way to cancel the invitation so what you need to do is to go to https://admin.sims.co.uk and browse to Manage Users…