2 Mar 2020
Hosted Application Service Backup Details The Scomis Remote Backup Service is hosted and managed by Scomis in our UK datacentres. As part of the service functionality, the data is replicated to our…
30 Apr 2018
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You…
18 Dec 2017
This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already followed the instructions in FAQ KB19763 to install…
This document will enable you to Test your connectivity to the Redstor servers Install the client software for the scomis Remote Backup software The required files are available on the Scomis /…
10 Nov 2017
As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now…
8 Nov 2017
What if I want to backup more data? Under our improved service many customers will wish to protect more of their data with us - as the more data a customer protects…
23 Jun 2017
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor…
30 Sep 2014
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that…
4 Jun 2014
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis…
15 Aug 2013
NEW PROCEDURES IN PLACE Step 1: The ‘Accounts that have not backed up email’ is sent to the service desk and to supportworks. Within supportworks the email will need to be moved…
1 Jun 2012
kb6586 The Desktop Analyst Team will now carry out Admin WSFS backup installations. The Storage Platform console now has a generic group called a DESKTOP INSTALL. The S&N team will need to make…
2 Nov 2011
Procedure for over limit accounts Step 1: The ‘Accounts over limit’ email is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to…
26 Sep 2011
To run a manual backup of your PC or server using the Scomis remote backup service, simply do the following. Right mouse click on the system tray icon in the bottom right…
1 Sep 2011
Version Six of the backup client application has introduced the ability to track changed files using the NTFS Change Journal. This option can help where the time taken building the backup selection…
4 Jan 2011
Click on the links below to download the relevant MSI or other files required for your installation. Redstor Pro ESE Client Software. Click the title to download the Redstor software for…
9 Sep 2010
Issue: The system state backup may fail with the following message in the log: Message: 01:00:05 [System State (using Wbadmin)]: Performing system state backup Message: 01:00:05 [System State (using Wbadmin)]: Waiting for…
16 Jul 2010
From time to time, you may for whatever reason, need to restore a file which has been lost, deleted or changed. With the Scomis remote backup service, you can do this easily…
During half term, and school holidays, as many schools switch their PC's or servers off, Scomis will not be monitoring log files for backup failures and sending out subsequent backup failure emails…
22 Feb 2010
If the school are using the RM Server Backup then the RM CC4 Management Console databases are normally backed up daily, however if the school are using a Remote Backup solution then…