My computer is not turning on at all. What do I do?

  • First of all check for ANY signs of life, are there any lights or noises at all?
  • Check power leads are secure at both ends and the wall switch is turned on.
  • If it’s still not turning on then try it again with a different power cable you know works – test the possible faulty lead to see if it powers another computer.
  • Confirm the wall socket works by plugging in another device that you know is working OK.
  • If the computer does show some signs of life but the screen is not displaying any image then troubleshoot monitor issues….
  • Scomis do not currently provide a hardware replacement service however If your machine is still under warranty you should be able to log a call with your supplier. Many Scomis customers have purchased computers through Stone who offer a 5 year warranty and can be contacted on 0844 880 2366 (Public Sector Support).


Reviewed: 14/02/18

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