Scomis Hosted Application Connector

Byadmin

Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…

Print from Microsoft Edge

Bydaniel.rundle

The Scomis Hosted platform now utilises Microsoft Edge as its Internet Browser. Previously, in Internet Explorer 11, there was a “Print ” button showing in the toolbar at the top of the page. Due to the way that Edge works, this is no longer possible. To bring up the Print Preview and dialogue window, simply…

4 Matrix Upgrade Change Schedule And Upgrade Emails

Byvicky.leavy

When an upgrade email is received from 4 Matrix and logged (as a Service Request) by the Service Desk the S&N team will log a Change Request. The Change Request will appear in Support Works Change Schedule detailing when the upgrade will take place.  When a school calls asking for the latest 4 Matrix upgrade…

How to access Schoolcomms sclog file on Hosted Applications

ByscomisWR

This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log)   KB18893  

Windows 10 Creators Edition Update & Scomis Hosted Applications Launcher

Byadmin

We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…

How to remove a machine proxy

ByscomisWR

Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp show proxy This usually comes back with Direct access <no proxy server> If, however, there is a proxy listed it can be removed by…

Troubleshooting Installing Scomis Open VPN External Connector

ByMatthew.Evans

Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…

LloydsLink asking to install tcalnk32.cab add-on within Hosted Applications

Byemily.stone

When working within the Hosted Application Service (Terminal Server) it is asking to install a tcalnk32.cab add-on in order to be able to print online statements from Lloydslink.   Unfortunately due to restrictions within the Hosted Application Service (Terminal Server) it is not possible to do this so in order to print Lloydslink online bank statements you…

5. Completion Sign Off

Bymichael.stone

After the post-migration has been completed. The school will then have to complete these final processes to sign off the migration. The school will need to check all migrated databases are correct (acceptance testing), all users able to access the service and are able to print to a compatible printer. The completed sign off form…

Scomis Password Policy

Byscomis@devon.gov.uk

This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…