More often that not, sessions are not actually frozen, so running through these tasks are likely to resolve most issues:
- Sometimes programs will pop up a message that gets hidden behind the main program Window. Use Alt-Tab (while holding down the Alt key, press the Tab key) to display all running programs and messages. If there is a message, then clicking on the appropriate option will often sort the issue out.
- If this doesn’t resolve the issue, then close as many programs as you can. Use Alt-Tab to get to all the programs in turn. Once you have closed all the programs you can, then this may allow you to log off.
- If all else fails, then use Ctrl-Alt-End (while holding down the Ctrl and Alt keys, press the End key) and then click on Log Off
- In the extremely unlikely event that this doesn’t work, then contact the Scomis Service Desk.
Occasionally programs do crash, but if you have re-occurring problems, then please log a call with the Scomis Service Desk.
Last reviewed: 14/02/18