Autumn 2023 Upgrade to SIMS (v7.214) and FMS (v6.214)

The Autumn 2023 SIMS Upgrade (V7.214) & FMS (V6.214) is planned to be rolled out on the evening of : Friday 10th of November (Scomis Hosted users please log off by 5pm)   Non Hosted users: The new release will be authorised in Solus on: Friday 10th of November SIMS Release Notes FMS Release Notes SIMS…

Print from Microsoft Edge

The Scomis Hosted platform now utilises Microsoft Edge as its Internet Browser. Previously, in Internet Explorer 11, there was a “Print ” button showing in the toolbar at the top of the page. Due to the way that Edge works, this is no longer possible. To bring up the Print Preview and dialogue window, simply…

Export to Excel in Edge – Scomis Hosted Platform

Now that Internet Explorer 11 has gone end of life (see here) we have had to deploy Microsoft’s new Edge Chromium browser across the Scomis Hosted Platform. Many websites had stopped working fully in IE11 and had compatibility issues, which resulted in pages not showing fully and some functionality not working. Whilst Edge is now…

Downloading files on the Scomis Hosted Platform

Internet Explorer 11 is now End of Life so we have had to deploy Microsoft’s Edge browser for use. Downloading a file is slightly different in Edge than it was in Internet Explorer. When you click on a file to download (for example, Exams base data files) the file will automatically be downloaded to the…

Scomis Hosted Application Connector

Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…

Scomis Hosted Applications Connector v6.16/7 – What’s New?

After upgrading to version v6.16/7 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6.16/7 release: Version v6.16/7 Connector builds upon the success of the v6.10 Connector.  The new v6.16 Connector for Windows fixed several bugs as well as added new features. The…

The version of SIMS on my External Connector is out of date

When we release SIM’s latest update onto our Hosted platform the SIMS Auto Update tool, included with the External Connector, will automatically update the instance of SIMS included with the connector to the same version. However some third party applications such as Inventry are constantly connecting to SIMS which stops the auto update tool from…

Accessing Onedrive on the Hosted Platform

Currently, it is only possible to access your Onedrive data by using the Onedrive website (as opposed to the Onedrive app) within the Scomis Hosted platform. To do this you will need to have the “Onedrive” shortcut allocated to your Hosted account. There will be users within your school who can do this for you…

Hosted User Management

Introducing the Hosted User Management App The Hosted Applications Service User Management tools have been refreshed, with tighter intergration with SIMS.net as well as adding a few new features.  The aim of the new tool is to replace all of the previous shortcuts, with a single multi-function app.  The app will let you Request New…

Removing a machine level proxy

If you bring your school laptop home with you to work on SIMS you will need to turn off your proxy address via Internet Options>Connectivity>LAN Settings in order to login to Hosted SIMS. Sometimes after disabling the proxy this way you are still unable to login to Hosted SIMS. If this is the case open…

Clearing locally cached internet browser files (WebClient)

After an update to the Scomis WebClient software it may be necessary to clear locally cached internet browser files which will remove any references to expired security certificates used on Scomis servers. When attempting to connect to WebClient a message from the web browser may be presented indicating that the server authentication certificate was unexpected,…

Common Discover Issues (Hosted Schools)

Discover icon missing from SIMS. If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username:  C:\Users\***********\Windows\SIMS.INI Example C:\Users\Jill.Foster45\Windows\SIMS.INI The SIMS.ini file will open in notepad. Update the link which says: SIMSDiscoverDirectory=G:\Discover Client\ to:…

Credentials Store Tidy Up

Occasionally the Windows Credentials Store will contain cached Scomis credentials which are no longer valid or are no longer relevant.  The Scomis Credentials Store Tidy tool will delete any Scomis Credential from the local Windows Credentials Management store for the currently logged on user, use this tool when advised to by the Scomis Service Desk….

Error: ‘Security package error occurred in the transport layer’ when connecting to the Hosted platform

Error: Security package error occurred in the transport layer for Windows 10 users trying to connect to Scomis Hosted Applications platform. This issue is affecting Windows 10 users that are connecting to the legacy gateway server for Windows 7 machines. The following FAQ http://faq.scomis.org/kb11624/ has more information related to the specific gateway servers. The default…

Scomis Hosted 2016 Printing Requirement

Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft Windows Server 2016.If they are not on the Microsoft certified list, which can be found below, printing from Scomis Hosted may have unpredictable…

Scomis Hosted Application v6 – What’s New?

After upgrading to version 6 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6 release: Version 6 has been built around Microsoft’s .Net Framework and contains all of the previous features and functionality of the v5.42 client (the last main release). **IMPORTANT** Because…

Windows 10 fails to connect to Scomis Hosted Applications (SIMS)

Problem: Windows 10 fails to connect to Scomis Hosted Applications (SIMS) Error: RemoteApp Disconnected You may receive the above error on Windows 10 machines after the Creators edition update. Fix: An addition to the registry is required, you will need to run regedit from the search bar, from there you need to go through to…

Unable to connect to Truancy Call

Hosted school – error window “Unable to connect to Truancy Call” Reset the user’s profile in the first instance. kb20135

4 Matrix Upgrade Change Schedule And Upgrade Emails

When an upgrade email is received from 4 Matrix and logged (as a Service Request) by the Service Desk the S&N team will log a Change Request. The Change Request will appear in Support Works Change Schedule detailing when the upgrade will take place.  When a school calls asking for the latest 4 Matrix upgrade…

How to access Schoolcomms sclog file on Hosted Applications

This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log)   KB18893  

Windows 10 Creators Edition Update & Scomis Hosted Applications Launcher

We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…

How to remove a machine proxy

Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp show proxy This usually comes back with Direct access <no proxy server> If, however, there is a proxy listed it can be removed by…

Connecting to the Scomis hosted SIMS Application Service using Android devices

It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE:  Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…

Request for access to Scomis Hosted Applications / Hosted SIMS data

If no one in school has access to add new users to Scomis hosted applications / hosted SIMS service, we are able to do this on your behalf. This may include SIMS – Sims .net permission levels, FMS, Data Transfer or Hosted Applications. Please use the form below to set out your requirements. User Access…