Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc.
You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file.
The Following should be done by whomever is responsible for Curriculum network:
- Remote into school server as Administrator and open a Command Prompt,
- Paste the below by right clicking in the Command Prompt and clicking Paste
net stop spooler | del /Q /F /S “%systemroot%\System32\Spool\Printers\*.*” | net start spooler
NOTE This will delete all print jobs on all printers
Applies to Windows Vista / 7 /Server 2003 /Server 2008 (R2)