Bromcom: Unable to register SSO

When trying to Register SSO for a user within Modules > Setup > System Users an error may occur stating “Action Needed: Email address has already been registered”.

This happens when an SSO User is deleted prior to the user being removed as SSO.

Please ask the users to log into the below link and once logged in, press on the school to remove them from the linked deleted user account.

https://services.bromcom.com/CommunicationServer/Customer/AuthenticationService/OAuthCheck.aspx

Once removed, you will be able to register the new User accounts.

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

  • Bromcom: How to show just statutory columns in a Key Stage Assessment marksheet

    Posted on Updated on

    If you want your Key Stage marksheet to show only the statutory marks, you can filter this in some marksheets. Go to Modules>Assessment>Assessment Sheets List Browse to your chosen Key Stage marksheet, in this example we’ve chosen the Year 1 Phonics marksheet KS1-2025-01 In the top right of this marksheet click on the cog icon…

  • BROMCOM: Key Stage Year 6 CTF

    Posted on Updated on

    How to create a Year 6 KS2 TA CTF Once you have entered in all your marks you need to create a CTF file to send to the National Assessment Agency Please check with your LA to confirm the destination. To create a CTF in Bromcom click Students  from the left hand side menu Select…

  • Autumn School Census 2025 – Bulletin

    Posted on Updated on

    This FAQ lists the latest information regarding the School Census.  For Schools wanting the latest documentation for Census and using Bromcom – Click here  to jump to the relevant section. For Schools wanting the latest documentation for Census and using Arbor –  Click here  to jump to the relevant section. For Schools wanting the latest documentation for…

  • BROMCOM: Devon County Council- Key Stage Upload dates

    Posted on Updated on

    The following dates have been provided by the Devon Data and Assessment Team. For further information please contact below Tel: 01392 287317 Email: Schooldataassessment@devon.gov.uk Your Key Stage CTF’s must be uploaded via Devon Transfer by the following dates. EYFS Deadline – 30th June 2025 Phonics- 23rd June 2025 (Please include Year 1 and Year 2…

  • Bromcom Finance: How do I add a pay award ?

    Posted on Updated on

    Please note: This method is recommended for confirmed pay awards, if adding a projected pay award, please follow step 5  Browse to Config>Administration>Base Pay Structures>double click the required Base Pay structure, e.g JK – Job Evaluation Hours Per Annum, JE – Job Evaluation All Year Round,  JL – Job Evaluation > HPA 5 yrs, Teachers…