Remote access offers enhanced customer satisfaction, greater efficiency with regards to resolving your issues on first contact and providing our highest level of support when investigating problems. System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth…
Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…
The Password Reset utility is available for Hosted Applications users that have been given access to the User Management Shortcuts and is used to reset Hosted Applications passwords as well as disabling / enabling Hosted Applications user accounts. Username – Use the drop down selector to locate the appropriate Hosted Applications user. Logon Method –…
Version 6.xx of the Hosted Applications is entirely written in the Microsoft .net framework and represents a fairly major change to the underlying code of the connector. The Microsoft .net code allows the client to be much smarter, adding functionality such as Secure User Credential validation that occurs before logging onto the platform. Version 6.xx…
When connecting to the Scomis Hosted Applications service, if you receive the following error: “Can’t connect to the remote computer using the specified forward proxy configuration” Check to see if you can access the internet and one of the following websites in Internet Explorer (not Chrome) : https://gw.scomis.org https://gw-eclipse.rdp.scomis.org https://gw-swgfl.rdp.scomis.org Check that the proxy in…
“Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.” This error is usually related to internet connectivity on the workstation, a profile reset for the user will not resolve the error. Test the internet connection, i.e. try…
In order to maintain a secure access to the Scomis Hosted Applications Service, it is essential from time to time to update the SSL certificate that is used to encrypt the traffic. The SSL certificate is issued by our certificate provider who owns both an Intermediate certificate and root certificate. These certificates are usually present…