Antivirus – Support for the antivirus scheme

This FAQ details the support available for Antivirus software provided under the Scomis antivirus scheme.
McAfee Virus Scan is coming to it’s end of life on the 31/12/2021. Please ensure your antivirus is updated before then.

• Your purchase through the Scomis AntiVirus Scheme covers software licencing only
• ScoMIS support the current version of VirusScan Enterprise as per your SLA with us, for example:
  • We only support AntiVirus on your curriculum network if you have whole school support with us
  • We only support Antivirus on your RM network if you have an RM enhanced SLA with us
  • We only support Antivirus on your Viglen network if you have a Viglen enhanced SLA with us
• ScoMIS do not support Sophos, RM, Symantec or other antivirus vendors’ software
• ScoMIS make the software available for home desktops and laptops but do not support these machines
• ScoMIS cannot make our McAfee grant number available because support requests to McAfee are chargeable to us
• If you are looking for assistance with ePolicy Orchestrator or other McAfee products unsupported by Scomis we recommend the McAfee Forums – http://forums.mcafeehelp.com or the McAfee Knowledge Base – https://kc.mcafee.com/corporate/index?page=home

Related FAQs

• Current VirusScan Installable Release – http://faq.scomis.org/kb2283/
• Current VirusScan Patch – http://faq.scomis.org/kb2306/
• Supported environments for the McAfee VirusScan software – http://faq.scomis.org/kb2321/

Reviewed 16/02/2015