|

Antivirus – Support for the antivirus scheme

This FAQ details the support available for Antivirus software provided under the Scomis antivirus scheme.
McAfee Virus Scan is coming to it’s end of life on the 31/12/2021. Please ensure your antivirus is updated before then.

  • Your purchase through the Scomis AntiVirus Scheme covers software licencing only
  • ScoMIS support the current version of VirusScan Enterprise as per your SLA with us, for example:
    • We only support AntiVirus on your curriculum network if you have whole school support with us
    • We only support Antivirus on your RM network if you have an RM enhanced SLA with us
    • We only support Antivirus on your Viglen network if you have a Viglen enhanced SLA with us
  • ScoMIS do not support Sophos, RM, Symantec or other antivirus vendors’ software
  • ScoMIS make the software available for home desktops and laptops but do not support these machines
  • ScoMIS cannot make our McAfee grant number available because support requests to McAfee are chargeable to us
  • If you are looking for assistance with ePolicy Orchestrator or other McAfee products unsupported by Scomis we recommend the McAfee Forums – http://forums.mcafeehelp.com or the McAfee Knowledge Base – https://kc.mcafee.com/corporate/index?page=home

Related FAQs

Reviewed 16/02/2015

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

  • How to boot a Mac (OSX) into Recovery mode

    Posted on Updated on

    If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…

  • Adding Email Address Exception for Junk\SPAM Filtering

    Posted on Updated on

    There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…

  • How to Restart the Print Spooler | Cannot delete print job

    Posted on Updated on

    Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: Remote into…

  • Firewall and proxy settings for Google Drive

    Posted on Updated on

    Before users on your network will be able to access Google Drive and Google Docs editors, your firewall rules should connect to the following hosts and ports. Otherwise, users may be blocked or denied access from these services. For the following hosts, [N] means any single decimal digit and * means any string not containing a…