This is generally because there has been authentication setup on the multi printer / photocopier. You will need to:
Reviewed 16/02/2015
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When looking in the Devices and Printers section of the Control Panel (or from the Start Menu) the page takes a long time to load and shows 0 items.
To add a network printer go to the start menu and click on printers and faxes.
On the printers and faxes screen right click on an empty part of the window and choose Add Printer and then click next.
Click on Network printer or a printer attached to……
Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: Remote into…
When clicking print in Supply and getting the print diagloue box and clicking print again the printer only prints out first page, e.g. 1 of 5.
If this is happening your printer may be dirty.
Check if your printer is able to run a print clean page which can be found by going into printers and faxes…..
First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes > Add a Printer > Next Un-tick the Automatically Detect & Install my Plug and Play printer Choose Create a New Port >…