My emails seem to be vanishing from Easy mail after opening them up in outlook.

By default when using Outlook 2002 – 2007 to access emails it removes the original email from Easymail and moves it to your Outlook.  To correct this a tick needs to be placed in Leave a copy of message on server:

  • Open up Outlook – go to tools – email accounts.
  • Click on view or change existing email accounts and click ‘Next’
  • Choose the email account you wish to alter and click on the change icon on the right hand side.
  • On the email account page, choose the More Settings icon down in the bottom right hand corner. You will then see 4 tabs. Choose the 4th tab labelled Advanced and down the bottom of the screen put a tick in Leave a copy of messages on the server. Then place a tick in ‘Remove from server when deleted from Deleted Items’ to stop a build up of emails in your Easymail account.

 

Reviewed: 14/02/18

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

  • Mcafee Antivirus blocking sent emails within Outlook

    Posted on Updated on

    There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…

  • Adding Email Address Exception for Junk\SPAM Filtering

    Posted on Updated on

    There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…

  • Checking your SPF Record

    Posted on Updated on

    When configuring an email application to use the Scomis/SWGfL Smart hosts, it is essential that you check that your Domain SPF Record allows Scomis to send email on behalf of your email domain. SPF, or Sender Protection Framework, as a system that prevents unauthorised computers from sending email from your internet domain name.  This significantly…

  • Setting up Outlook for RM Easymail users

    Posted on Updated on

    If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of Microsoft Outlook please view the following connection settings and instructions on how to set this up: Microsoft Outlook 2013 Open Microsoft Outlook, click the File…