Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say System Type and this will show if you have a 32bit machine or 64bit machine. Alternatively, if you are using Windows XP, Windows…
To stop the message : “Publisher could not be verified. Are you sure you want to Run this software?” follow these steps:
If you are getting an error when trying to import a custom setting in the Configuration Settings:
“Critical Error, Error uploading custom setting:Object variable or with block variable not set”
Once you have installed the SMART Board software, you will require the following code to activate it.
NB-AEBSI-BSRZN-C86Z8-WKCSR
To download 7Zip…
Click on the links below to download the relevant MSI or other files required for your installation. Redstor Pro ESE Client Software. Click the title to download the Redstor software for Windows 7 Desktop and above, Windows Server 2008 and above. Click on the latest version link and the select the correct O/S version…
Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our recycling facility in Stone where all materials are broken down for recycling. If a school is in the process of buying equipment from…
Make sure the disk is not full or write protected
Check if there are any details in the safe detailing how to set this up/in what format
Contact the company who supplied/installed the machine
Find the folder/file
Right click the file and follow the path to Send To – Desktop(shortcut) and click on this
This FAQ details the support available for Antivirus software provided under the ScoMIS antivirus scheme.
The following management tools and additional applications are available as part of the McAfee Antivirus scheme licence entitlement…
Recommendations for a minimum wireless access point configuration.
This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…
The SWGfL Managed Service provide by Research Machine (RM) blocks SPAM. For example – In the week commencing 16th of May the service received 24,612,942 emails…
How to set your Home Page in Internet Explorer and FireFox
How to configure Windows Updates when behind a firewall using a proxy server.
How to find out your computer IP Address on Windows computers
Video guide how to setup Outlook 2007 to be the email client for SWGFL EasyMail.
Click the link to watch.
Use EasyMail advanced filters to automatically forward email to other members of staff based on content type or sender information.
First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes > Add a Printer > Next Un-tick the Automatically Detect & Install my Plug and Play printer Choose Create a New Port >…
Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: Remote into…
Windows 7 – Go to the start menu – Devices and Printers use the right mouse button on the printer you wish to choose and from the list choose Set as default printer. Your default printer will be identified by having a tick on the bottom left of its icon. Windows 10 – Go to the start menu –…
To add a network printer go to the start menu and click on printers and faxes.
On the printers and faxes screen right click on an empty part of the window and choose Add Printer and then click next.
Click on Network printer or a printer attached to……
This could be because your printer has been disconnected somehow.
Check the network cables from the printer.
Check to see if other workstations are having the same……..
If this is happening your printer may be dirty.
Check if your printer is able to run a print clean page which can be found by going into printers and faxes…..
A possible easy fix is to repair Outlook.
Open outlook and go to the top of the outlook toolbar and choose Help.
Scroll down and choose Detect and Repair…….
DocX files are generated through Word 2007 and are incompatible with earlier office versions.
There is a compatibility pack on the Microsoft website which will allow ….
By default when using Outlook to access emails it removes the original email from Easymail and moves it to your Outlook. To correct this a tick needs to be placed in Leave a copy of message on server…
To have the notifications show up:
Open up outlook and go to tools – options – emails options…..